Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic
Sameh Almashni

Sameh Almashni

Dubai,UAE

Summary

I would like to express my sincere interest in passenger service duty manager position, As soon as I saw the ad, I knew this was the right position for me. I have worked as an Airport service officer for the past 15 years Executive where I have earned a great reputation for managing and organizing daily operations.

Some of the responsibilities I held in this position include acting as a link between the FAA and airport in several areas that included sending in reports, doing inspections and by making sure all areas complied with policies.

I helped develop both long and short-term goals for the company, developed marketing plans.

I dealt with any complaints made from dissatisfied passengers and any other issues that arose in a professional and timely manner. I have a Bachelor of tourism & hospitality and I am working on my masters in Marketing. I believe continuing my education is very important because things are always changing and I want to keep up with the times.

Due to my past experience, I have knowledge of Airport security regulations, procedures and protocols. I truly believe that I am the right person for this position.

I believe some of strength will be beneficial for the company as Resilience and Flexibility based on the situation, effective team player and always find different ways and alternatives to re-solve the issue.

attention to details and effective communication are the key of success.







Overview

23
23
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Airport Operations Officer

Emirates Airlines
Dubai, UAE
05.2000 - Current


  • Support the Airport Service team in dealing with Customer issues and make sure customer satisfaction is our ultimate goal.
  • Ensuring staff are compliance with Airport safety rules.
  • Using technical communication skills to over come complicated situations.
  • Ensuring the delivery of SLA agreements/standards on a shift basis through your team and other Airline. Monitoring the performance, of individual and collective group by giving feedback and coaching.
  • Monitor the overall operation performance and ensuring that all areas of the airport operation covered.
  • cross utilize manpower efficiently to reduce the cost of OT.
  • Always appreciate the good job done and provide constructive feedback on a regular basis.
  • Stablish excellent relation with all stakeholders on a regular basis to maintain service standards are met and get the job done in timely manner.
  • I always act as roll model for my subordinate and represent my company in the best way.

Education

Bachelor of tourism and hospitality - Tourism &hospitality

Alshola school
Dubai
08.1995 - 08.1998

Skills

  • Risk management
  • Conflict management
  • Health and safety compliance
  • Security operations
  • First aid training
  • Aircraft operations procedures
  • Security regulations
  • Cyber security
  • Advance leadership skills

Languages

English
Fluent
Arabic
Native

Accomplishments

    Currently I'm awarded with more than 40 appreciation for my excellent Service.

    Awarded for creative ideas and revenue generate.

    Awarded for enhancing the SOP for the lounge policies and procedures .

Certification

B.A degree of tourism & hospitality.

Finalizing Master in Marketing.

More than 120 Courses in leadership done through Linkden.

Timeline

Airport Operations Officer

Emirates Airlines
05.2000 - Current

Bachelor of tourism and hospitality - Tourism &hospitality

Alshola school
08.1995 - 08.1998

Similar Profiles

Create profile
Sameh Almashni