Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
AdministrativeAssistant
Sameh El Khatib

Sameh El Khatib

Banking
Abu Dhabi

Summary

Dynamic person with Bachelor of Management Information Systems Looking forward to work as an entry level/ full time employee in company where I can capitalize the knowledge, technical skills and Experience gained during higher education. Highly focused and motivated individual

Experienced with managing client relationships and addressing customer concerns. Utilizes effective communication to build trust and loyalty. Knowledge of problem-solving and conflict resolution to enhance client satisfaction.

Overview

22
22
years of professional experience
2001
2001
years of post-secondary education
2
2
Languages

Work History

Customer relationship Executive

ADCB
09.2005 - 04.2025
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Maximized system availability through development and testing of contingency plans.
  • Prepared and filed tax forms to meet needs of Clients.
  • Used advanced software to prepare documents, reports, and presentations.
  • Reviewed business operations and obligations to help organization function at acceptable level.
  • Open Brokerage Account for Clients.
  • Transfer Shares for ADX & DFM.
  • Trader for DIFX Market. (DP World, DEPA)
  • Funds Transfer between Accounts within ADCB Bank.
  • Sales Service Quality Problem Solving.
  • Receiving Clients' calls.
  • Support all Clients General & Specific Enquiries.
  • Placing Sell/Buy shares Orders for Clients as their Request.
  • Send Statements for Clients as required.
  • Responsible for 1st line complaint diffusion.
  • Assist Team leaders in preparation of MIS.
  • AML/KYC Training Course.

Administrative Assistant in Retail Credit Department

First Gulf Bank
05.2005 - 07.2005
  • Check & compare all bank customers' documents and signature by bank system.
  • Documents Filing. Arranging in Files.
  • Filling the application for subscribers for IPO's.
  • Follow up with customers who applied for Personal Loan and credit card by the phone.
  • Tele sales. To call potential clients to inform them about bank services & Products.
  • Temporary position

Administrative Assistant in IPO Unit

ADIB
04.2005 - 04.2005
  • Data Entry. All applications had to be entered to computer to be processed.
  • IPO Documents checking.
  • Generating reports for the management about No. of applicants. daily report {Excel sheets }
  • Temporary position

Computer Technician & system Administrator

Al Sultan Industrial Cement Factory
09.2003 - 05.2004
  • Back up all information from server daily.
  • Update Anti-Virus for server and clients.
  • Update security for Operating systems.
  • Support & satisfy all the users.
  • Hardware maintenance.
  • Internet Controlling & E-mails Processing.

Education

Bachelor of Business Administration - Information Systems (MIS)

University of Lincoln

Secondary School Certificate - Literary Section

Al Mutanabi Secondary School

Skills

Operating system

Personal Information

  • Date of Birth: 09/29/80
  • Gender: Male
  • Nationality: Palestinian

Timeline

Customer relationship Executive

ADCB
09.2005 - 04.2025

Administrative Assistant in Retail Credit Department

First Gulf Bank
05.2005 - 07.2005

Administrative Assistant in IPO Unit

ADIB
04.2005 - 04.2005

Computer Technician & system Administrator

Al Sultan Industrial Cement Factory
09.2003 - 05.2004

Secondary School Certificate - Literary Section

Al Mutanabi Secondary School

Bachelor of Business Administration - Information Systems (MIS)

University of Lincoln

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Sameh El KhatibBanking