SAMEH EMAD
Dubai
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 15 years career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Sales
Corporate Connection - Ricoh
02.2023 - Current
- Leading team of 20 sales professionals to achieve targets and drive revenue growth.
- With focus on developing and maintaining strong relationships with clients, Implemented successful sales strategies and collaborated with cross-functional teams to deliver exceptional service and solutions.
- Analyzed market trends to identify opportunities for product expansion.
- Launched 6 new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
- Established strong partnerships with 12 industry influencers to expand brand recognition and drive business growth.
- Collaborated with cross-functional teams for successful sales outcomes.
- Exceeded revenue targets by 44%
- Increase overall profitability by 30%
- Fostered strong client relationships.
- Successfully implementing marketing campaigns.
Business Unit Director
Rookie Ninja Distribution
01.2021 - 01.2023
- Leading team of 16 sales and marketing professionals to drive business growth and achieve revenue targets.
- Developed and executed business plans for sustainable growth, achieving significant year-over-year revenue increase.
- Restructured organization business unit to better align with strategic objectives and enhance overall efficiency.
- Implemented new processes to improve sales and profitability.
- Mentored and developed team members for professional growth, leading to higher employee retention rates and improved performance.
- Spearheaded adoption of environmentally friendly practices within business unit, contributing to corporate sustainability goals.
- Expanded company's footprint into new markets by conducting thorough market research, establishing partnerships, and executing successful sales strategies.
- Implemented data-driven decision-making processes to identify untapped market opportunities and capitalize on them effectively.
- Managed budget planning and financial forecasting, consistently meeting or exceeding fiscal targets set by the organization.
Senior Sales Manager
Corporate Connection - RICOH
06.2014 - 06.2021
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Exceeded annual sales targets consistently by maintaining proactive approach to lead generation and pipeline management.
Customer Service Escalation Team Leader
HP Enterprise Services
08.2013 - 06.2014
- Supervised 45 team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Head of Customer Service
Commercial International Bank - CIB
08.2010 - 07.2013
- Managed approximately 30 incoming walks-ins, emails and faxes per day from customers.
- Developed high-performing sales team through effective coaching, mentoring, and performance management.
- Streamlined internal processes for increased efficiency, improving overall team performance and productivity.
- Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
Guest Service Supervisor
Intercontinental Hotels Group, IHG
02.2010 - 08.2010
Assistant Sales Manager
Taibah Computer Technologies
03.2009 - 01.2010
Education
BBA - Business Administration And Management
Helwan University
Cairo, Egypt06.2008
Skills
- Sales Management Expert
- Leadership Expert
- Strategic Planning Expert
- Coaching & Mentoring Expert
- Market Analysis Expert
- Relationship Building Expert
- Strategic Thinking Expert
- Financial Acumen Expert
- Goals and performance
- Sales Strategies
Skills
- Sales Management Expert
- Leadership Expert
- Strategic Planning Expert
- Coaching & Mentoring Expert
- Market Analysis Expert
- Relationship Building Expert
- Strategic Thinking Expert
- Financial Acumen Expert
- Goals and performance
- Sales Strategies
Additional Information
- Best Ricoh Seller-MENA 2017,2018,2019,2023
- Docuware Sales Consultant Award
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Certification
- CSP - Certified Sales Professional
- Anti Money Laundering
- International Computer Driving License (ICDL)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureTimeline
Director of Sales
Corporate Connection - Ricoh
02.2023 - Current
Business Unit Director
Rookie Ninja Distribution
01.2021 - 01.2023
Senior Sales Manager
Corporate Connection - RICOH
06.2014 - 06.2021
Customer Service Escalation Team Leader
HP Enterprise Services
08.2013 - 06.2014
Head of Customer Service
Commercial International Bank - CIB
08.2010 - 07.2013
Guest Service Supervisor
Intercontinental Hotels Group, IHG
02.2010 - 08.2010
Assistant Sales Manager
Taibah Computer Technologies
03.2009 - 01.2010
BBA - Business Administration And Management
Helwan University
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