Sameh Kaloush
Dubai
Summary
Operations Manager with more than 13 years of management experience in Logistics & operations industry. Applies strong analytical and critical thinking skills to solve complex operational problems.
Overview
14
14
years of professional experience
Work History
Operations Manager
Citruss TV Meddle east
Dubai, United Arab Emirates
10.2011 - Current
- Target achieved & improved delivery performance with 11% during past 7 years which added annual revenue of 2.5 M dollars
- Reduced operations Cost 6.5-8.5% annually starting 2018-2022 without affecting operations quality & efficiency by visiting all operations stages & re negotiating contracts with all service providers once needed
- Supported business growth through strategic planning and process development
- Streamlined company processes and procedures while enhancing customer satisfaction
- Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients
- Directed shipping and receiving of wide range of products daily
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
- Met customer service standards and expectations consistently by effectively communicating and actively listening
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs
- Managed monthly freight cost reporting processes
- Delivered substantial cost savings by securing discounts from third-party logistics services providers
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
- Supervised daily operations of multi-million dollar 25 millions operation
- Managed and motivated high-performing teams for successful KPI attainment.
Clients Services & Logistics Leader
ARAMEX International
Dubai
04.2010 - 10.2011
- Carried out day-day-day duties accurately and efficiently
- Managing Logistics and warehousing activities to 12 strategic accounts within 1 year
- Creating packing lists / delivery notes and update shipment information in database
- Used coordination and planning skills to achieve results according to schedule
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Participated in team-building activities to enhance working relationships
- Exceeded goals through effective task prioritization and great work ethic
- Improved operations through consistent hard work and dedication
- Monitoring confirmed shipments to ensure on-time delivery to customers.
Education
Bachelor of Arts - English Literature & Language
Tanta University
Tanta, EgyptSkills
- Digital Photography
- Records Organization and Management
- Portfolio Management
- Organizational Leadership Skills
- Operational Analysis
- Problem Anticipation and Resolution
- Inventory control
- Relationship building
- Freight and logistics expertise
Languages
English
Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Citruss TV Meddle east
10.2011 - Current
Clients Services & Logistics Leader
ARAMEX International
04.2010 - 10.2011
Bachelor of Arts - English Literature & Language
Tanta University
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