Sameh Rafik
Revenue and Reservations Professional
Dubai
Summary
Highly skilled and results-oriented Revenue and Reservations professional with extensive experience managing online distribution channels, reservation operations, and revenue management strategies. Adept at optimizing pricing and inventory, leading teams, and driving operational efficiencies in luxury hospitality environment. Proven track record in driving revenue growth and operational excellence across diverse markets.
Overview
9
9
years of professional experience
1
1
Certification
3
3
Languages
Work History
Reservations Manager
FIVE Hotels and Resorts
01.2024 - Current
- Led a team of 23, overseeing reservations operations for 1,500+ keys across four properties in Dubai and Zurich
- Guided the team through the opening of FIVE Luxe JBR, ensuring smooth Reservations operations
- Provided coaching to improve call quality in preparation for the Forbes Travel Guide audit
- Streamlined operational processes for Destino FIVE Ibiza and El Hotel Pacha Ibiza, Spain, enhancing the Reservations team efficiency
- Integrated Genesys Cloud call center system, and automated payment link system
Assistant Revenue and Distribution Manager
FIVE Hotels and Resorts
08.2023 - 01.2024
- Assisted in the development and implementation of pricing strategies to maximize revenue across all properties
- Utilized yield management techniques to optimize revenue during both peak and off-peak periods
- Managed online distribution channels, including OTAs and direct Booking Engine, ensuring optimal performance
- Worked on maintaining Channel Manager performance, establishing new connections and system integrations
Revenue Executive
FIVE Hotels and Resorts
07.2022 - 07.2023
- Contributed to the opening of FIVE Zurich by supporting system integrations and setups
- Analyzed market trends and sales performance, contributing to the preparation of revenue forecasts and budgets
- Managed room inventory and allocation to optimize occupancy and revenue, ensuring effective pricing strategies and promotions
Reservations Supervisor
FIVE Hotels and Resorts
08.2019 - 06.2022
- Supervised daily operations of the Reservations team for two hotels with 800+ keys
- Trained and mentored the team, serving as the department's designated trainer
- Ensured smooth reservation operations, including handling inquiries, and guest satisfaction
Reservations Sales Agent
Four Seasons Hotels and Resorts
06.2017 - 08.2019
- Managed guest reservations, ensuring high levels of customer service and satisfaction
- Provided personalized recommendations and upsells to optimize room revenue
Reservations Agent
Four Points by Sheraton
05.2016 - 06.2017
- Managed guest reservations, ensuring high levels of customer service and satisfaction
- Provided personalized recommendations and upsells to optimize room revenue
Education
Bachelor of Arts - Tourism And Hospitality
Alexandria University
04.2001 -
Skills
- Team Leadership
- Training and Coaching
- Public Speaking Expertise
- Revenue Analysis
- Data Analytics &
Dashboard Building - Online Distribution
Management - Forecasting and
Budgeting - Pricing and Inventory Control
Certification
Advanced Hospitality Revenue Management, Cornell School of Hotel Administration, eCornell online certificate
Timeline
Reservations Manager
FIVE Hotels and Resorts
01.2024 - Current
Advanced Hospitality Revenue Management, Cornell School of Hotel Administration, eCornell online certificate
08-2023
Assistant Revenue and Distribution Manager
FIVE Hotels and Resorts
08.2023 - 01.2024
Revenue Executive
FIVE Hotels and Resorts
07.2022 - 07.2023
Reservations Supervisor
FIVE Hotels and Resorts
08.2019 - 06.2022
Reservations Sales Agent
Four Seasons Hotels and Resorts
06.2017 - 08.2019
Reservations Agent
Four Points by Sheraton
05.2016 - 06.2017
Bachelor of Arts - Tourism And Hospitality
Alexandria University
04.2001 -
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