SAMER GHACH

In the capacity of a Flight Purser at Emirates, the role involves overseeing the cabin crew while ensuring the highest standards of customer service and safety are maintained throughout the flight. Responsibilities include coordinating in-flight services and managing the team to enhance customer’s experience. The position demands exceptional leadership skills and the ability to respond effectively to various situations that may arise during flights.

• Supervised cabin crew performance, ensuring compliance with safety and service standards.
• Leading the team to enhance efficiency and maintain exceptional service delivery.
• Maintained a high level of customer‘s satisfaction through effective communication and problem-solving.
• Conducted pre-flight briefings to ensure all crew members are prepared for their responsibilities.
• Resolved in-flight issues promptly, maintaining a calm and professional demeanor.

As the Housekeeping Supervisor at Movenpick Hotels and Resorts, the responsibility included managing the housekeeping team to ensure the cleanliness and maintenance of guest rooms and public areas. The role required meticulous attention to detail and strong leadership skills to maintain high standards of service. Collaborating with other departments was essential to provide guests with a seamless experience.

• Enhanced team productivity with effective scheduling and task assignment.
• Delivered exceptional guest experience through maintaining clean, safe, and comfortable hotel rooms.
• Trained staff, improving service quality and consistency.
• Streamlined communication between front office and housekeeping department leading to improved operational efficiency.
• Evaluated employee performance and developed improvement plans, maximising team efficiency.