SAMER MOHAMMED

As an Influencer Networking Agent I play a critical role in connecting brands with influential individuals to create mutually beneficial partnerships.

Leverage your deep understanding of social media platforms influencer marketing, and relationship building to identify engage, and manage a network of influencers.

Key Responsibilities:

Discover influencers and connect with them:

Identify and hire influencers across different social media platforms who align with our target audience and brand values.

Develop and implement outreach strategies to engage influencers and build relationships.

Maintain an updated database of influential people and their performance metrics.

Campaign management:

Collaborate with brands to develop impactful marketing campaigns that achieve specific goals, such as increasing brand awareness, increasing website traffic, or generating sales.

Negotiate influencer fees, terms and deliverables for campaigns.

Supervising campaign implementation, monitoring influencers’ performance and providing feedback.

Relationship management:

Build and maintain strong relationships with influencers, ensuring they feel valued and supported.

Providing influencers with the necessary resources and tools to help them create high-quality content.

Resolve any problems or conflicts that arise between influencers and brands.

Performance Analysis:

Track and analyze the performance of influencer campaigns using key metrics such as engagement rates, reach, and conversions.

Provide brands with detailed reports on campaign results and optimization recommendations.

• analyzing customer interactions and data to improve customer relationships, enhance satisfaction, and drive sales growth. This is achieved through:
  
  - Data Management:
• Using customer information to evaluate all customers and determine their category based on interactions, expanding their activity with the company.
  -Marketing Automation:
• Coordinating marketing efforts such as email campaigns, lead generation, and customer segmentation to target specific customer groups.
  -Tracking Customers:
• Collecting feedback to ensure timely and effective customer support.
  You have expanded customer activity with ETISALAT Company and protected customer data privacy in a CRM role.

Handle customer inquiries and complaints via various channels (phone, email, chat)
Provide accurate product or service information
- Process orders, returns, or refunds
- Resolve customer issues and provide appropriate solutions or compensation
- Maintain customer records and follow up on customer concerns
- Collaborate with other departments to address systemic issues