Travelling
Samer Slim
IT Project Manager / IT Business Partner
Dubai,UAE
Summary
High-performing, result-focused IT project manager with 12+ years of experience in implementing successful technology projects. Managed a team of 6 to execute change initiatives and updates to IT Banking systems for 10 years at DIB. Spearheaded IT Business Partner team that increased customer satisfaction by 48% in 2021.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
IT BUSINESS PARTNER MANAGER
IT GOVERNANCE & QA, Dubai Islamic Bank
Dubai
02.2021 - Current
- Spearheaded a team of IT Business partners to serve as the strategic interface with assigned business units & functional area for business technology strategy development, solution discovery, service management and relationship management.
- Proactively serve as “trusted advisor,” and act as primary IT point of contact to business stakeholders.
- Drive IT roadmaps, integrated with standardized IT platforms.
- Oversee multiple cross-functional teams in planning, coordinating, developing and implementing technology platforms that support diverse portfolio of products.
- Proactively identify and provide functional leadership in translating business ideas and opportunities into integrated solution across business.
- Collaborate with other functional leaders to set operational and strategic direction that align with business goals.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Monitor and track IT-wide efficiencies by creating filters and dashboards in EPM to monitor progress of 250 to 300 change and enhancement tickets.
SENIOR PROJECT MANAGER
IT PMO, Dubai Islamic Bank
Dubai
01.2018 - 01.2021
- Oversee team of 6+ IT professionals to successfully manage 12+ major technology releases per year with projects ranging from $120,000 to over $500,000 requiring 10,000+ resource hours
- Lead all aspects of projects, including capacity planning, resource allocation, project documentation, client engagement, and change management
- Address and resolve project risks, roadblocks, and obstacles while securing resources to efficiently complete deliverables.
- Direct large-scale system development project for DIB and subsidiaries.
- Provide recommendations and action plans regarding solution selection and implementation.
- Oversaw project planning, project team training and development.
- Managed and implemented projects mandated by Regulatory (Central Bank of the UAE) & Government Authorities for different Business sectors (Ops, Risk, Compliance, Corporate) to launch new industry change initiatives.
- Managed successfully execution of Enterprise Fraud Management and Electronic Governance Risk and Compliance solution for Risk Management and Compliance Department.
- Implemented large-scale development projects including Al Etihad Credit Bureau, FATCA, Anti money laundering, Swift sanctions and Customer risk assessment tool (CRAT) for Risk Management and Compliance Department.
BUSINESS PROJECTS MANAGER
Business Technology Projects, Dubai Islamic Bank
Dubai
06.2009 - 12.2017
- Led design and rollout of robust, scalable and secure electronic funds transfer, enterprise resource planning (ERP) for product team, which grew to $1 Million in annual revenue.
- Analyzed scope of project based on competitive analysis, interviews with service providers, and customer feature requests.
- Responsible for managing all aspects of project, including business case analysis, technical analysis, design reviews, communications planning, implementation, resource management, risk management, budget control, reporting, support, testing, and training
- Innovated new cost effective implementation by consolidating systems and application into single platform for effective annual maintenance and change management cost.
- Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
- Conceptualized and designed innovative web-based interface that enabled systematic process for gathering and evaluating business requirements, ultimately resulting in substantial improved operational and financial efficiency and increased customer satisfaction.
BUSINESS ANALYST - PROJECTS, PROCESS & MIS
Citi Bank
Dubai
05.2005 - 06.2007
- Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Construct workflow charts and diagrams; studying system capabilities; writing specifications
- Identified and resolved process issues to drive optimal workflow and business growth.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Define project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget
Education
HIGHER DIPLOMA - BANKING & FINANCE
Emirates Institute For Banking & Financial Studies (EIBFS)
Dubai 01.2004 - 01.2005
Bachelor of Science - COMPUTER ENGINEERING & SOFTWARE DEVELOPMENT
Champlain College
Dubai, UAE 04.2000 - 04.2004
Skills
Budgeting & Project Planning
undefinedCertification
INTERNATIONAL FINANCIAL REPORTING STANDARDS (IFRS)
Interests
Football
Cycling
Fashion
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning
Timeline
CERTIFIED AGILE SCRUM MASTER PRACTIONER (CSM)
03-2021
IT BUSINESS PARTNER MANAGER
IT GOVERNANCE & QA, Dubai Islamic Bank
02.2021 - Current
PROJECT MANAGEMENT PROFESSIONAL (PMP)
02-2019
SENIOR PROJECT MANAGER
IT PMO, Dubai Islamic Bank
01.2018 - 01.2021
INTERNATIONAL FINANCIAL REPORTING STANDARDS (IFRS)
06-2015
BUSINESS PROJECTS MANAGER
Business Technology Projects, Dubai Islamic Bank
06.2009 - 12.2017
BUSINESS ANALYST - PROJECTS, PROCESS & MIS
Citi Bank
05.2005 - 06.2007
HIGHER DIPLOMA - BANKING & FINANCE
Emirates Institute For Banking & Financial Studies (EIBFS)
01.2004 - 01.2005
Bachelor of Science - COMPUTER ENGINEERING & SOFTWARE DEVELOPMENT
Champlain College
04.2000 - 04.2004
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