Samer Zaheer
Summary
Security-focused with 7 years of experience and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Data Entry
DU Communication
02.2006 - 06.2006
- Provided daily supervision, feedback and oversight to direct reports.
- Audited production reports, tracking data entry and processing errors.
- Participated in weekly conference calls with management to discuss department updates and strategies.
- Developed and implemented department policies and Standard Operating Procedures (SOP).
Logistics Assistant
Dubai Duty Free
01.2008 - 09.2010
- Prepared reports tracking information such as purchase orders, inventory numbers and invoicing activities.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Generated, distributed and filed copies of all billing paperwork.
- Oversaw daily inventory counts to maintain data accuracy.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
Merchandiser Coordinator
Dubai Duty Free
10.2010 - 03.2014
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Maintained updated product knowledge to successfully educate and advise customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Customer Service Executive
Dubai Duty Free
04.2014 - 09.2016
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Informed customers of upcoming promotions and deals to boost sales.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
Security Specialist
Dubai Police
11.2016 - Current
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided safety reports and data analysis to building managers to inform security processes.
- Managed and supported organization-wide privacy and security management measures.
- Contributed system roadmapping, design and launch services to address information vulnerability.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Responded quickly to emergency situations to assess and deflect issues.
- Monitored CCTV cameras and alarm systems for security breaches.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Investigated suspicious activities and persons to maintain security of premises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Education
Bachelor of Arts - Commerce
University of Balochistan
Baluchistan, Pakistan07.2019
High School Diploma -
Government Degree College Panjgur
Balochistan, Pakistan05.2009
Skills
- Metal Detectors
- Wireless Technology
- Physical Combat
- Clearance Oversight
- Cybersecurity
- Reading Comprehension
- Emergency Response
- Critical Thinking
- Access Management
- Criminal Law Understanding
- Federal and State Regulation Compliance
- Credentialing Process
- Write Reports
- Law Enforcement Collaboration
- Microsoft SharePoint
- Threat Management
- CCTV Monitoring
- Security and Antivirus Software
- Motor Vehicle Escort
- Patrol Buildings
- Investigate Incidents
- Armed Security Guard Certification
- System Inspection and Maintenance
Certification
- Special Force Training , Dubai Police - 3 Months
- First Response Training, Dubai Police - 1 Month
- Patrolling and Motor-Bike Training, Dubai Police - 1 Month
- Fire and Exhaust Training, Dubai Police, 2 Weeks
Additional Information
Nationality : Pakistani
Passport Number : EN5128512
Visa Status : Residence
Driving License : Yes
Address : H#209, Samari Residence, Ras Al Khor, Dubai, AE
Languages
Arabic
Upper intermediate (B2)
English
Advanced (C1)
Timeline
Security Specialist
Dubai Police
11.2016 - Current
Customer Service Executive
Dubai Duty Free
04.2014 - 09.2016
Merchandiser Coordinator
Dubai Duty Free
10.2010 - 03.2014
Logistics Assistant
Dubai Duty Free
01.2008 - 09.2010
Data Entry
DU Communication
02.2006 - 06.2006
Bachelor of Arts - Commerce
University of Balochistan
High School Diploma -
Government Degree College Panjgur
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