Samera Alshabebi
Sharjah,SH
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain highly quality of services. Highly skilled in evaluating & assessing the internal control systems and implementing corporate audit/compliance management strategies, and shall ensure that the practices conform with governance principles and best practices in Quality & Compliance management.
Overview
17
17
years of professional experience
Work History
Senior Specialist-CASS-QHSS Office
RTA
11.2023 - Current
- Manage the of Quality, health, safety and sustainability practices in the Sector in accordance with the international best practices/Quality ISO requirements.
- Facilitate Quality, health, safety and sustainability approved plans are well implemented in RTA for the areas such as strategic planning, corporate performance, risk management, excellence management, asset management, monitoring and controlling and evaluate the effectiveness of relevant frameworks and mechanisms.
- Provide advisory and technical opinions to strategic management and support on the production and revision of Quality, health, safety, and sustainability all applicable documents such as processes, policies, operational plans, policies, processes, procedures, guidance application, objectives, targets and KPIs within the sector frameworks, execute initiatives and its implementation within the Sector.
- Develop, and measure the effectiveness of the performance and continual improvement of quality, health, safety and sustainability management systems and excellence relevant to employees, customers, suppliers, contractors and all other applicable stakeholders in the key performance areas as outlined in the quality, health, safety and sustainability management systems and excellence plans.
- Manage development of Quality, health, safety and sustainability Operational Plans, policies, procedures, guidelines application, objectives, targets and KPIs in line with Sector practices.
- Guide and facilitate Sector’s departments participation in DGEP, EFQM and national and international awards, related activities & accreditations.
- Perform other responsibilities associated with the position as appropriate.
Compliance Manager
RTA
04.2018 - 11.2023
- Lead the Compliance management practices in RTA in accordance with the international best practices/Compliance ISO requirements.
- Prepare training plans for the Compliance team, Compliance Coordinators, Compliance Champions & Owners according to the necessary needs and requirements to all Agencies/Sectors.
- Lead the Compliance team in preparing risk based annual internal audit plan according to approved frameworks as per the available human resources.
- Leads and direct Compliance Management approved plans are well implemented in RTA for the areas such as strategic planning, corporate performance, risk management, excellence management and evaluate the effectiveness of relevant frameworks and mechanisms.
- Supervise to ensure continuous improvement of the Compliance management related policies, processes, guidelines, systems and frameworks to sustain changes in the compliance and business environment.
- Lead & supervise to maintain accountability mechanisms, including timely reporting on compliance matters/concerns including partially/noncompliance with compliance recommendations.
- Perform other responsibilities associated with the position as appropriate.
- Manages internal audit work performed in compliance section based on compliance management best practices and develop corporate governance practices.
- Leads and directs the Compliance management Reports approved recommendations by DG - Chairman of the Board of Executive Directors to the concerned agencies and sectors.
- Directs and encourage the team member to comply with ethical and professional standards.
- Participates in temporary and permanent teams and committees as instructed by DG - Chairman of the Board of Executive Directors and execute tasks and responsibilities entrusted and related to Compliance management & cooperate governance.
- Lead & manage all initiatives and projects related Compliance Management & corporate governance.
- Leads and directs Compliance ISO requirements comprehensively & any related RTA external/internal Assessors for Internal Audit/Compliance.
Head of Compliance & Assurance
Dubai HealthCare Regulatory Authority
03.2014 - 02.2018
- Responsible for ensuring that organizations comply with Joint Commission on Accreditation of Healthcare Organizations (JCAHO)
- Health Insurance Portability and Accountability Act (HIPAA), and accreditation standards by implementing and administering practices, programs, and policies.
- Monitoring and administering compliance with local, state, and federal regulators.
- Responsible for coordinating visits by regulators to sites and acting as a liaison to government agencies.
- Lead investigator for any potential violations and taking appropriate actions to correct them.
- Supervise the day-to-day functions of the Employees to ensure their top performances & completion of related tasks/ projects.
Customer Protection Unite Manager
Dubai Health Care Authority
08.2010 - 05.2014
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Ensure due process of document collection, report and process with the aim of creating rigorous and defendable legal files.
- Managed the review of CPU cases by the Healthcare Professions Council (HPC), the Licensing Board (LB) and the Facilities Committee/ Office of the Registrar (FC/OR).
- Monitored the implementation of sanctions imposed by the Licensing Board.
- Responsible to deliver departmental reports, including statistical information
- Established education program for healthcare operators on the DHCC regulatory structure and CPU requirements.
Principal Management Officer, PMO
Dubai Health Autherity
10.2006 - 07.2010
- Improved team productivity by implementing efficient project management strategies and delegation techniques.
- Developed and maintained positive relationships with clients, resulting in increased customer satisfaction and retention rates.
- Streamlined internal processes for better communication between departments, enhancing overall operational efficiency.
- Led cross-functional teams to achieve project milestones on time and within budget constraints.
- Developed business and financial plans for the projects including Market analysis and the community survey used for projects planning.
- Worked closely with the performance department to develop financial and administrative KPI's.
Education
Bachelor of Science - Health Sciences
Sharjah University
Sharjah, United Arab Emirates09.2008
Skills
- Policy Implementation
- Strategic Planning
- Operations Management
- Project management
- Strong decision maker
- Complex problem solver
- Highly analytical thinking
- Creative and initiative
- Very good listener and excellent attention to details
- Solid background in legal & Regulations
- Excellent communication & presentation skills
Timeline
Senior Specialist-CASS-QHSS Office
RTA
11.2023 - Current
Compliance Manager
RTA
04.2018 - 11.2023
Head of Compliance & Assurance
Dubai HealthCare Regulatory Authority
03.2014 - 02.2018
Customer Protection Unite Manager
Dubai Health Care Authority
08.2010 - 05.2014
Principal Management Officer, PMO
Dubai Health Autherity
10.2006 - 07.2010
Bachelor of Science - Health Sciences
Sharjah University
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