Sami Abu Saif

• Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
• Established foundational processes for business operations.
• Prepared annual budgets with controls to prevent overages.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Recruited, interviewed, and hired new staff members and developed training materials for employees.
• Directed market expansions to propel business forward, meet changing customer needs.
• Formed senior leadership team through rigorous interviews and extensive candidate research.
• Developed marketing materials and campaigns to boost brand awareness and customer engagement. Conducted target market research to discover customer needs and analyze competitor trends.
• Interviewed, supervised, and motivated 20 staff members to achieve optimal productivity.
• Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Networked with other businesses and customers to increase sales opportunities and contacts.
• Identified business development challenges and customer concerns for proactive resolution.

Bonyan Group is a premier real estate developer with a diverse portfolio of prestigious projects in Dubai, Abu Dhabi, Sharjah, and Ajman.

Highlights:

- Completed AED 300 million worth of real estate sales transactions for projects launched by Bonyan.
- Completed AED 200 million worth of real estate sales transactions for projects launched by group subsidiary What Al Zawya.
- Completed AED 80 million worth of real estate sales transactions for projects launched by group subsidiary Orion Real Estate Development.
- Led the development and implementation of group-wide customer relationship management systems, policies, and oversight Successfully intervened and mediated several customer complaints preventing legal cases.

• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Led change and transformation across business areas to deliver benefits and align company resources.
• Devised recommendations to streamline and simplify customer support system and improve response time.
• Utilized management techniques to offer corrective solutions and maximize customer satisfaction.
• Managed customer service effectiveness by monitoring performance and assessing metrics.
• Built strong relationships with field operations team to support business development opportunities and improve service.
• Generated, compiled, and distributed reports of sales leads and up-sell opportunities. Maintained working knowledge of products, accounts, representatives, tools, and systems.
• Aligned department vision, goals, and objectives with company strategy to achieve consistently high results. Performed statistical analyses to gather data for operational and forecast team needs.
• Handled calls promptly and with courteous professionalism. developed technical and mechanical proficiency to assist customers and field staff with service issues.
• Introduced new methods, practices, and systems to reduce turnaround time. Evaluated employee performance and conveyed constructive feedback to improve skills. Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations.
• Track past sales and forecast future trends. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

What Al Zawya is an Abu Dhabi-based real estate developer with a diverse portfolio of prestigious projects.

• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Collaborated with upper management to improve customer service processes and support structures company wide.
• Developed service procedures, policies, and standards.
• Kept accurate records to document customer service actions and discussions.
• Collaborated with the marketing department to launch and manage promotional activities and campaigns.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Generated customer satisfaction surveys to analyze results into action plans.
• Followed through with client requests to resolve problems.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Took ownership of customer issues and followed problems through to resolution.
• Collaborated with upper management to improve customer service processes and support structures company wide.
• Researched and corrected customer concerns to promote company loyalty. Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Addressed potential cancellations and offered catered solutions.

BAWN is a Sharjah-based real estate developer with prestigious projects under development.

• Prepared for sales by pricing or tagging.
• Engaged with customers to build rapport and loyalty.
• Helped customers locate products and checked store system for merchandise at other sites.
• Grew sales and boosted profits, applying proactive management strategies, and enhancing sales training.
• Preparing and achieving marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews.
• Implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Adhering to marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Determine annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.
• Prepared for sales by pricing or tagging.
• Engaged with customers to build rapport and loyalty.
• Maintained records related to sales, returns, and inventory availability. Increased sales by offering advice on selling and promoting additional offers.
• Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
• Solved customer challenges by offering relevant solutions and services. Answered customer questions and inquiries.
• Educated clients on current promotional offers.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Maintained customer satisfaction with quick and professional handling.
• Prepared merchandise for sales floor by pricing or tagging.

• Prepared merchandise for the sales floor by pricing or tagging.
• Helped customers locate products and checked store systems for merchandise at other sites.
• Engaged with customers to build rapport and loyalty.
• Grew sales and boosted profits, applying proactive management strategies, and enhancing sales training.
• Dealing with exhibitions and other forms of advertising.
• Coordination with all company departments, including the legal department, to cancel or reserve real estate
• Solve customer problems.
• Monitor customer requirements and problems with other departments including the engineering and legal department
• Follow up on the collection of payments and coordinate with the accounts department.
• Monitoring the competition.
• Check internal and external commission structure Prepare all necessary sales reports.
• Negotiating and completing contracts with clients
• Strongly lead a team of professional sales managers to achieve goals Establishing rules and sub-framework for sales executives Determining prices for new projects
• Managing the assigned territory within budget guidelines
• Achieving superior sales results by implementing innovative sales strategies and management initiatives.
• Solved customer challenges by offering relevant products and services.