SAMI ALI ALSHAHRANI
Healthcare Administration & Public Policy Specialist
Summary
Healthcare Administration and Public Policy professional with an academic background in Health Services and Hospital Administration and a Master’s degree in Political Science, specialising in Executive Public Policy. Experienced in healthcare environments, with strong capabilities in administrative support, patient and customer service, problem-solving, communication, and teamwork. Demonstrates the ability to analyse issues, coordinate with multidisciplinary teams, support service quality, and contribute to efficient healthcare operations. Seeking to leverage a multidisciplinary background in healthcare administration and public policy to contribute to organisational performance and high-quality patient-centred services.
Overview
11
11
years of professional experience
Work History
Healthcare Administration
Madinah Cardiac Center (MCC)
Madinah, KSA
12.2014 - 09.2025
- Supported the delivery of high-quality services while maintaining a safe, organised, and patient-focused environment.
- Collaborated with multidisciplinary teams to enhance healthcare operations and meet service objectives.
- Monitored service quality, contributing to achievement of operational and customer service targets.
- Handled patient and customer enquiries and complaints professionally, ensuring clear communication and timely resolution.
- Communicated with patients and customers to understand their needs and ensure a positive service experience.
- Identified operational issues, analysed relevant information, and contributed to developing effective solutions.
- Maintained effective professional relationships with colleagues, patients, and other stakeholders.
- Supported administrative and operational tasks, ensuring smooth workflow and effective team collaboration.
Education
Master of Business Administration - Master of Political Science in Executive Public Policy
King Abdulaziz University
Jeddah01-2025
Bachelor of Arts - Bachelor’s Degree in Law
Prince Musaed bin Abdulrahman University
Jeddah01-2021
Bachelor of Business Administration - Bachelor’s Degree in Health Services and Hospital Administration
King Abdulaziz University
Jeddah01-2014
Skills
- Healthcare Administration
- Public Policy Analysis
- Strategic Planning
- Healthcare Operations
- Regulatory Compliance
- Quality Management
- Policy Research
- Performance Improvement
- Stakeholder Management
- Healthcare Governance
- Data Analysis & Reporting
Timeline
Healthcare Administration
Madinah Cardiac Center (MCC)
12.2014 - 09.2025
Master of Business Administration - Master of Political Science in Executive Public Policy
King Abdulaziz University
Bachelor of Arts - Bachelor’s Degree in Law
Prince Musaed bin Abdulrahman University
Bachelor of Business Administration - Bachelor’s Degree in Health Services and Hospital Administration
King Abdulaziz University