Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Sami ELsnosi

Dubai,UAE

Summary

Dynamic and results-oriented Sales Professional with 4+ years of experience specializing in outbound sales, lead generation, and driving revenue growth in fast-paced markets. Demonstrated success in consistently exceeding sales targets by over 10% through strategic cold calling, CRM optimization, and effective pipeline management. Expertise in cultivating strong client relationships and collaborating with cross-functional teams to align sales strategies with customer success and product development. Proficient in HubSpot and Microsoft Office Suite, with fluency in English and Arabic and extensive experience engaging the Middle Eastern market. Seeking to leverage a proven track record in B2B sales and market expansion within a dynamic SaaS environment to drive growth in emerging markets for a forward-thinking sales team.

Overview

11
11
years of professional experience

Work history

Sales executive

Dubai Driving Center
Dubai, UAE
01.2023 - Current
  • Manage end-to-end account operations, ensuring seamless workflow and compliance with RTA standards and SLAs.
  • Increased customer satisfaction by 25% through proactive issue resolution and tailored service solutions.
  • Analyzed customer data and trends to identify pain points and deliver customized recommendations.
  • Handled 100+ daily customer interactions via phone, email, and chat, maintaining a 95% response accuracy rate.
  • Processed and tracked customer orders, achieving a 98% on-time delivery rate.
  • Collaborated with Training and Operations departments to align processes with regulatory requirements.

Sales Development Representative

Radis Home Real Estate
Dubai
01.2022 - 12.2022
  • Generated and qualified 40+ cold leads daily through outbound calls, emails, and WhatsApp.
  • Built and maintained strong customer relationships, resulting in a 20% increase in lead conversion.
  • Liaised with internal CRM and product teams to optimize client journey and enhance user experience.
  • Served as the first point of contact for B2C inquiries, managing high-volume communications with efficiency.
  • Maintained detailed and accurate lead records in CRM, improving data integrity and tracking.
  • Supported sales teams in closing enterprise clients by understanding customer needs and proposing tailored solutions.

Telesales Agent

Teleperformance Dubai
Dubai
01.2019 - 12.2021
  • Conducted 80+ outbound cold calls daily to new and existing customers, exceeding sales targets by 10%.
  • Nurtured leads through structured follow-ups, resulting in a 15% increase in repeat business.
  • Provided account management support to close deals, contributing to a 12% growth in quarterly revenue.
  • Maintained meticulous records of customer interactions to ensure compliance and quality assurance.
  • Utilized secure CRM systems to log call details, enhancing data collection and reporting accuracy.
  • Demonstrated strong product knowledge and upselling techniques, boosting add-on sales by 18%.

Customer Service Representative

Zain Sudan
01.2015 - 12.2018
  • Delivered bilingual customer support in Arabic and English, resolving inquiries with a 95% satisfaction rate.
  • Upsold products and accessories, achieving a 22% increase in add-on sales within six months.
  • Coordinated with supervisors to restock high-demand merchandise, reducing stock-outs by 30%.
  • Prepared weekly revenue reports, enabling accurate tracking of product performance and sales trends.
  • Participated in regular training sessions to stay updated on product features and company policies.
  • Supported team revenue goals through targeted customer care and high-value sales closures.

Education

Bachelor of Education - Management Information System

AL Gezira University

Skills

Outbound Sales & Cold Calling

B2B Sales & Lead Generation

CRM Systems (HubSpot, Salesforce)

Sales Pipeline Management

SaaS Product Demonstrations

Market Research & Expansion

International Market Expansion

Multilingual Customer Support (English & Arabic)

Microsoft Office Suite (Word, Excel, PowerPoint)

Relationship Management & Negotiation

Team Collaboration & Stakeholder Liaison

Quota Overachievement

Startup Environment Adaptability

Languages

Arabic
English

Timeline

Sales executive

Dubai Driving Center
01.2023 - Current

Sales Development Representative

Radis Home Real Estate
01.2022 - 12.2022

Telesales Agent

Teleperformance Dubai
01.2019 - 12.2021

Customer Service Representative

Zain Sudan
01.2015 - 12.2018

Bachelor of Education - Management Information System

AL Gezira University

Similar Profiles

Create profile
Sami ELsnosi