Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sami Sayyed

Sami Sayyed

CC Specialist
Dubai

Summary

Skilled Customer Experience Specialist focused on maximizing Customer success through effective use of AI, Automation and Innovative Customer Experience abilities. Top-notch communicator with excellent time management, administrative and customer relations skills.

Overview

19
19
years of professional experience
18
18

Years of Contact Center Experience

Work History

Specialist

Avaya, GCC
Dubai
04.2020 - Current
  • Devise creative strategies for promoting additional products and services, both within the existing customer base (upselling) and across different offerings (cross-selling), while also exploring channels to boost overall sales.
  • Comprehend business needs for innovation, and present inventive solutions along with tactical and strategic approaches to top-level management.
  • Drive Business consultancy workshops to assess and create a heat map that outlines the current maturity level of customers, and formulate a technology roadmap for achieving customer excellence.
  • Increased revenue with strategic upselling of products and services to existing customers.

Solutions Manager

Avaya
05.2015 - 05.2021
  • Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
  • Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.
  • Investigated product fault trends, analyzing negative feedback and returned product reports for evidence of problematic development and production practices.
  • Maintained deep technical background knowledge in Customer Experience parameters in order to facilitate communications with customers and internal stakeholders.

Solutions Consultant

Black Box Limited, Formerly AGC Networks Ltd
03.2011 - 05.2015

Asst. Manager

Aegis Tech
08.2009 - 03.2011

Exec

Dialer
01.2006 - 01.2009

Forrester CX
01.2005 - 01.2007
  • Champ - Forrester

Education

High School Diploma -

St. Xaviers School
Kolhapur, India
03.1991 - 03.2001

High School Diploma -

Dr. D.Y.Patil Polytechnic
Kolhapur, India
07.2001 - 07.2005

MBA - Business

College De Paris
Dubai, UAE
05.2022 - 07.2023

Skills

    Customer Experience Automation

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Accomplishments

    Top Achiever 2016

    Circle Of Excellence 2018

    Top Achiever 2020

Timeline

MBA - Business

College De Paris
05.2022 - 07.2023

Specialist

Avaya, GCC
04.2020 - Current

Solutions Manager

Avaya
05.2015 - 05.2021

Solutions Consultant

Black Box Limited, Formerly AGC Networks Ltd
03.2011 - 05.2015

Asst. Manager

Aegis Tech
08.2009 - 03.2011

Exec

Dialer
01.2006 - 01.2009

Forrester CX
01.2005 - 01.2007

High School Diploma -

Dr. D.Y.Patil Polytechnic
07.2001 - 07.2005

High School Diploma -

St. Xaviers School
03.1991 - 03.2001

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Sami SayyedCC Specialist