Sami Sayyed
CC Specialist
Dubai
Summary
Skilled Customer Experience Specialist focused on maximizing Customer success through effective use of AI, Automation and Innovative Customer Experience abilities. Top-notch communicator with excellent time management, administrative and customer relations skills.
Overview
19
19
years of professional experience
18
18
Years of Contact Center Experience
Work History
Specialist
Avaya, GCC
Dubai
04.2020 - Current
- Devise creative strategies for promoting additional products and services, both within the existing customer base (upselling) and across different offerings (cross-selling), while also exploring channels to boost overall sales.
- Comprehend business needs for innovation, and present inventive solutions along with tactical and strategic approaches to top-level management.
- Drive Business consultancy workshops to assess and create a heat map that outlines the current maturity level of customers, and formulate a technology roadmap for achieving customer excellence.
- Increased revenue with strategic upselling of products and services to existing customers.
Solutions Manager
Avaya
05.2015 - 05.2021
- Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
- Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.
- Investigated product fault trends, analyzing negative feedback and returned product reports for evidence of problematic development and production practices.
- Maintained deep technical background knowledge in Customer Experience parameters in order to facilitate communications with customers and internal stakeholders.
Solutions Consultant
Black Box Limited, Formerly AGC Networks Ltd
03.2011 - 05.2015
Asst. Manager
Aegis Tech
08.2009 - 03.2011
Exec
Dialer
01.2006 - 01.2009
Forrester CX
01.2005 - 01.2007
- Champ - Forrester
Education
High School Diploma -
St. Xaviers School
Kolhapur, India 03.1991 - 03.2001
High School Diploma -
Dr. D.Y.Patil Polytechnic
Kolhapur, India 07.2001 - 07.2005
MBA - Business
College De Paris
Dubai, UAE 05.2022 - 07.2023
Skills
Customer Experience Automation
AI Enablement in Contact Center
Workforce Engagement
Customer Relations
Excellent written and oral communication
Account management
Accomplishments
Top Achiever 2016
Circle Of Excellence 2018
Top Achiever 2020
Timeline
MBA - Business
College De Paris
05.2022 - 07.2023
Specialist
Avaya, GCC
04.2020 - Current
Solutions Manager
Avaya
05.2015 - 05.2021
Solutions Consultant
Black Box Limited, Formerly AGC Networks Ltd
03.2011 - 05.2015
Asst. Manager
Aegis Tech
08.2009 - 03.2011
Exec
Dialer
01.2006 - 01.2009
Forrester CX
01.2005 - 01.2007
High School Diploma -
Dr. D.Y.Patil Polytechnic
07.2001 - 07.2005
High School Diploma -
St. Xaviers School
03.1991 - 03.2001