Sami Sayyed
CC Specialist
Dubai
Summary
Skilled Customer Experience Specialist focused on maximizing Customer success through effective use of AI, Automation and Innovative Customer Experience abilities. Top-notch communicator with excellent time management, administrative and customer relations skills.
Overview
19
19
years of professional experience
18
18
Years of Contact Center Experience
Work History
Specialist
Avaya, GCC
Dubai
2020.04 - Current
- Devise creative strategies for promoting additional products and services, both within the existing customer base (upselling) and across different offerings (cross-selling), while also exploring channels to boost overall sales.
- Comprehend business needs for innovation, and present inventive solutions along with tactical and strategic approaches to top-level management.
- Drive Business consultancy workshops to assess and create a heat map that outlines the current maturity level of customers, and formulate a technology roadmap for achieving customer excellence.
- Increased revenue with strategic upselling of products and services to existing customers.
Solutions Manager
Avaya
2015.05 - 2021.05
- Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
- Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.
- Investigated product fault trends, analyzing negative feedback and returned product reports for evidence of problematic development and production practices.
- Maintained deep technical background knowledge in Customer Experience parameters in order to facilitate communications with customers and internal stakeholders.
Solutions Consultant
Black Box Limited, Formerly AGC Networks Ltd
2011.03 - 2015.05
Asst. Manager
Aegis Tech
2009.08 - 2011.03
Exec
Dialer
2006.01 - 2009.01
Forrester CX
2005.01 - 2007.01
- Champ - Forrester
Education
High School Diploma -
St. Xaviers School
Kolhapur, India 1991.03 - 2001.03
High School Diploma -
Dr. D.Y.Patil Polytechnic
Kolhapur, India 2001.07 - 2005.07
MBA - Business
College De Paris
Dubai, UAE 2022.05 - 2023.07
Skills
Customer Experience Automation
AI Enablement in Contact Center
Workforce Engagement
Customer Relations
Excellent written and oral communication
Account management
Accomplishments
Top Achiever 2016
Circle Of Excellence 2018
Top Achiever 2020
Timeline
MBA - Business
College De Paris
2022.05 - 2023.07
Specialist
Avaya, GCC
2020.04 - Current
Solutions Manager
Avaya
2015.05 - 2021.05
Solutions Consultant
Black Box Limited, Formerly AGC Networks Ltd
2011.03 - 2015.05
Asst. Manager
Aegis Tech
2009.08 - 2011.03
Exec
Dialer
2006.01 - 2009.01
Forrester CX
2005.01 - 2007.01
High School Diploma -
Dr. D.Y.Patil Polytechnic
2001.07 - 2005.07
High School Diploma -
St. Xaviers School
1991.03 - 2001.03