Sami Qasem
General Manager
Dubai
Summary
A customer-oriented General Manager with 29 years of experience focused on increasing revenues and expanding margins. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
26
26
years of professional experience
8
8
Certificates
2
2
Languages
Work History
General Manager
Al Shafar Properties L.LC
Dubai
4 2018 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Developed and maintained relationships with customers / Tenants and suppliers through account development.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Evaluated suppliers to maintain cost controls and improve operations.
- Resolving complaints from residents and tenants.
- Keeping BOD informed on taxes, occupancy rates (99%), and lease expiration dates.
- Negotiating contracts with vendors, suppliers, and contractors.
- Authorizing maintenance, repair, equipment, and supply expenditure.
- Determining rental income and negotiating lease agreements.
- Assisted in recruiting, hiring and training of team members
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
Procurement Head
Parkway International Constructions L.L.C
Dubai
04.2017 - 04.2018
- Utilized procurement tools to manage quote process, invoicing, order entry and receiving
- Maintained internal inventory of supplies and equipment in 3 main stores.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery
- Developed and maintained relationships with more than 20 key suppliers for smooth communication and to meet required expectations
- Created hands-on training program for 6 newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- Continuously refined procurement policies and procedures to keep pace with evolving business needs and regulatory changes
- Conducted regular supplier performance evaluations, identifying areas for improvement and taking corrective action when necessary
- Established long-term supplier relationships, fostering trust and collaboration to ensure optimal pricing and service levels
General Manager
Al Shafar General Trading L.L.C
Dubai
02.2002 - 04.2017
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles
- Increased profit by streamlining operations by 20%.
- Partnered with vendors and suppliers to effectively manage and budget.
- Developed systems to track and log work issues.
- Prepared annual budgets with controls to prevent overages.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Review financial statements, sales and activity reports, and other KPIs to measure productivity and goal achievement.
- Determine staffing requirements, and interview, hire and train new 14 employees.
- Develop and implement product marketing strategies including advertising campaigns and sales promotions.
- Recommend locations for new facilities or oversee remodeling of current facilities.
Sales Manager
Al Shafar General Trading L.L
Dubai
01.2000 - 01.2002
- Researched competitors' activities and products to uncover new trends.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Coached and mentored 8 sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within team
- Review operational records and reports to project sales and determine profitability Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
- Established and cultivated solid business relationships with new and existing customers.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities
- Represent company at trade association meetings to promote products.
- Created new segments worth 4.5 Million AED to utilize available products through creative approaches.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business
Chief Accountant
Al Shafar General Trading L.L.C
Dubai
01.1998 - 01.2000
- Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards
- Maintained accurate financial records by overseeing general ledger reconciliation efforts on monthly basis
- Drafted variance reports, regulatory filings and related schedules
- Assisted 3 team members in transitioning to new system through extensive training and one-on-one support.
Education
BBA - Accounting and Finance
Yarmouk University
Jordan 09.1989 - 1993.07
Skills
Certification
Certified Supply Chain Manager, [ ISCEA]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balancePersonal development programsTeam Building / Company RetreatsSoftware
Odoo ERP
Quickbooks
Hinawi
Quote
Risk comes from not knowing what you are doing.
Warren Buffett
Interests
Reading Books
Coaching people
Timeline
Certified Professional Public Speaking
01-2024
Certified Personal Development Coach
12-2023
Train The Trainer with Coaching Mindset
01-2023
Fundamentals of Digital Marketing. (NA5 7RB W9V),Google
04-2020
Certified Neuro- Linguistic Programming Life Coach, [BNLPP coaching division of the american board of NLP]
02-2020
Certified Practitioner of Neuro-Linguistic Programming, [BNLPP coaching division of the american board of NLP]
02-2020
Procurement Head
Parkway International Constructions L.L.C
04.2017 - 04.2018
Certified Six Sigma Black Belt, (SA11885), IQF
09-2016
Certified Supply Chain Manager, [ ISCEA]
03-2013
General Manager
Al Shafar General Trading L.L.C
02.2002 - 04.2017
Sales Manager
Al Shafar General Trading L.L
01.2000 - 01.2002
Chief Accountant
Al Shafar General Trading L.L.C
01.1998 - 01.2000
BBA - Accounting and Finance
Yarmouk University
09.1989 - 1993.07
General Manager
Al Shafar Properties L.LC
4 2018 - Current
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