Summary
Overview
Work History
Education
Skills
Languages
Trainingsseminars
Timeline
Generic

SAMI ULLAH

Dubai

Summary

Dubai, Downtown ABOUTME Experienced Customer Service Specialist with over 5 years of exper se in delivering excep onal support and resolving customer issues efficiently in fast-paced environments. Adept at building strong rela onships, enhancing customer sa sfac on, and driving loyalty through empathe c communica on and problem- solving skills. Seeking to leverage my customer- focused approach to contribute to a dynamic team dedicated to excellence in service

Overview

5
5
years of professional experience

Work History

Chateau Royal Hotel

  • Provide excellent customer services, strive towards best customer satisfaction, greet customers and present menus, make suggestions based on their preferences, take and serve food/drinks orders.

The Lime Tree Café

  • Provide excellent customer services, strive towards best customer satisfaction, greet customers.

Guest Service

Transguard Group LLC
03.2019 - 08.2024
  • In a mall setting, customer service plays a crucial role in ensuring a positive experience for shoppers
  • Key responsibilities include assisting shoppers, handling complaints, providing information at the information desk, managing lost and found items, providing emergency assistance, promoting services, collecting feedback, providing language assistance, and assisting with crowd management.

Education

DIPLOMA IN ASSOCIATE ENGINEERING (CIVIL 2013) -

PUNJAB TECHNICAL BOARD - LAHORE, PAKISTAN
Lahore
01.2013

MATRICULATION (SCIENCE 2010) -

Rawalpindi Board of Intermediate and Secondary Education, Rawalpindi
Rawalpindi
01.2010

Skills

  • Communication
  • Clear Verbal and Written Communication
  • Active Listening
  • Positive Language
  • First Aid
  • Fire Marshal/Firefighting
  • Scaffolding Inspector
  • Basic Security/Safety
  • Rescue and Emergency Respond System
  • Problem-solving
  • Critical Thinking
  • Conflict Resolution
  • Creative Solutions

Languages

English
Urdu
Punjabi
Arabic

Trainingsseminars

  • First Aid, Fire Marshal/Firefighting and Scaffolding Inspector certificate from Dubai/Abu Dhabi, approved by UAE Government
  • Basic security/Safety courses from Aviation Training College Dubai
  • First Aid, Fire & Safety, Rescue and emergency respond system Courses from civil defense Pakistan and Emirates Airline Training college Dubai

Timeline

Guest Service

Transguard Group LLC
03.2019 - 08.2024

Chateau Royal Hotel

The Lime Tree Café

DIPLOMA IN ASSOCIATE ENGINEERING (CIVIL 2013) -

PUNJAB TECHNICAL BOARD - LAHORE, PAKISTAN

MATRICULATION (SCIENCE 2010) -

Rawalpindi Board of Intermediate and Secondary Education, Rawalpindi

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