SAMIA KAWSAR

* Morning Buffet Breakfast set up and running operation smoothly

* A'la carte Dining & Buffet Lunch Serve

* Lobby Lounge

* Room service

* Spa & Pool Bar serving food & drink's

• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards
• Warmly greeted guests upon arrival to create welcoming atmosphere
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays

• Multitasking was at the core of my role in a thriving and busy location where I had to maintain my priorities of customer service, serving food and drinks, and catering to guest requests
• I was also responsible for money-handling with both cash and card transactions

• Tour Guide & Seller
• While I was single-handedly organizing tours, I was also in charge of advertising and brand management to encourage sales and revenue
• I was also a salesperson
• There were packages for International Tour & Air tickets to sell to customers
• I had to use my interpersonal skills and knowledge retention to deliver engaging and unforgettable experiences to our clients

• Pivotal in the smooth operation of a lively restaurant in a location with high foot traffic
• High turnover meant the front of house was constantly relying on me to provide clean cutlery and utensils by efficiently managing my time in cleaning

• Responsible for food preparation so that the shift can run smoothly and ensured all items were always in stock and ready to use

• My journey began as a waitress in charge of order handling, financial transactions and tending to guest needs
• These duties remained after my promotion to Shift Manager with additional duties
• My financial responsibilities increased as I had to audit the revenue from the previous night, fix any discrepancies and create a new cashier for the day
• I was in charge of the inventory, creating a stock report and actioning shortages
• Time management was essential as I was also in charge of rota creation for myself and colleagues