Samia Shakeel
Dubai,UAE
Summary
Customer-focused and service-driven professional with over 3 years of experience in hospitality and customer service, currently working at Starbucks. Skilled in delivering exceptional guest experiences, handling high-pressure situations, and maintaining safety and service standards. Adept at conflict resolution, multicultural communication, and teamwork, with a proven ability to adapt quickly to dynamic environments.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Hospitality Associate
Pearl Continental Hotel
Lahore, Pakistan
2021.02 - 2022.11
- Welcomed and assisted international guests from diverse cultural backgrounds, ensuring a positive first impression.
- Resolved guest complaints efficiently, improving guest satisfaction scores by 95%.
- Promoted hotel services and upsold packages, contributing to increased revenue.
- Assisted in VIP guest handling and special events, maintaining discretion and high service quality.
- Recognized with a “Guest Service Excellence” award for outstanding hospitality.
Senior barista
Starbucks UAE
DUBAI, UAE
2023.03 - Current
- Delivered exceptional customer service to 300+ guests daily in a fast-paced, multicultural environment.
- Handled customer complaints with professionalism, ensuring positive guest recovery and satisfaction.
- Maintained high standards of hygiene, food safety, and workplace organization in line with company and government regulations.
- Trained and mentored new team members, enhancing teamwork and service consistency.
- Demonstrated advanced latte art skills, increasing visual appeal of drinks served.
- Recognized with a Appreciation Award by “Starbucks President ”for outstanding hospitality.
Education
High School Diploma - 10TH Grade Metric
City School Narowal
Pakistan 2017.01 - 2018.12
Diploma - FSC Medical
University of Lahore
Lahore, Pakistan 2019.01 - 2020.11
Skills
- Customer Service & Hospitality
- Conflict Resolution & Problem Solving
- Team Collaboration & Leadership
- Time Management & Adaptability
- Safety and Standards
Certification
- Customer Service Excellence Award
- Best Team Player Award
- District Champion
- Coffee Master
- Certificate of Barista Trainer
Timeline
Senior barista
Starbucks UAE
2023.03 - Current
Hospitality Associate
Pearl Continental Hotel
2021.02 - 2022.11
Diploma - FSC Medical
University of Lahore
2019.01 - 2020.11
High School Diploma - 10TH Grade Metric
City School Narowal
2017.01 - 2018.12