Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic
Samia Shakeel

Samia Shakeel

Dubai,UAE

Summary

Customer-focused and service-driven professional with over 3 years of experience in hospitality and customer service, currently working at Starbucks. Skilled in delivering exceptional guest experiences, handling high-pressure situations, and maintaining safety and service standards. Adept at conflict resolution, multicultural communication, and teamwork, with a proven ability to adapt quickly to dynamic environments.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Hospitality Associate

Pearl Continental Hotel
Lahore, Pakistan
02.2021 - 11.2022
  • Welcomed and assisted international guests from diverse cultural backgrounds, ensuring a positive first impression.
  • Resolved guest complaints efficiently, improving guest satisfaction scores by 95%.
  • Promoted hotel services and upsold packages, contributing to increased revenue.
  • Assisted in VIP guest handling and special events, maintaining discretion and high service quality.
  • Recognized with a “Guest Service Excellence” award for outstanding hospitality.

Senior barista

Starbucks UAE
DUBAI, UAE
03.2023 - Current
  • Delivered exceptional customer service to 300+ guests daily in a fast-paced, multicultural environment.
  • Handled customer complaints with professionalism, ensuring positive guest recovery and satisfaction.
  • Maintained high standards of hygiene, food safety, and workplace organization in line with company and government regulations.
  • Trained and mentored new team members, enhancing teamwork and service consistency.
  • Demonstrated advanced latte art skills, increasing visual appeal of drinks served.
  • Recognized with a Appreciation Award by “Starbucks President ”for outstanding hospitality.

Education

High School Diploma - 10TH Grade Metric

City School Narowal
Pakistan
01.2017 - 12.2018

Diploma - FSC Medical

University of Lahore
Lahore, Pakistan
01.2019 - 11.2020

Skills

  • Customer Service & Hospitality
  • Conflict Resolution & Problem Solving
  • Team Collaboration & Leadership
  • Time Management & Adaptability
  • Safety and Standards

Certification

  • Customer Service Excellence Award
  • Best Team Player Award
  • District Champion
  • Coffee Master
  • Certificate of Barista Trainer

Timeline

Senior barista

Starbucks UAE
03.2023 - Current

Hospitality Associate

Pearl Continental Hotel
02.2021 - 11.2022

Diploma - FSC Medical

University of Lahore
01.2019 - 11.2020

High School Diploma - 10TH Grade Metric

City School Narowal
01.2017 - 12.2018

Similar Profiles

Create profile
Samia Shakeel