Summary
Overview
Work history
Education
Skills
Websites
OTHER WORK EXPERIENCE
Languages
Timeline
Generic
SAMIA ZEESHAN

SAMIA ZEESHAN

Dubai,UAE

Summary

Dynamic Operations Manager with a passion for people and technology. Known for strong negotiation skills and ability to leave a lasting impression. Experienced in finance, marketing and smooth operational management, while maintaining top-notch customer service and tailoring solutions as per client needs. Highly adaptable and driven, with a deep appreciation for family values, ready to bring positive energy to a forward-thinking organization.

Overview

16
16
years of professional experience

Work history

Operations Manager

Lakson Investments Limited
Dubai
01.2016 - Current
  • Demonstrated exceptional communication skills, effectively conveying complex information and building strong relationships with clients and stakeholders.
  • Assisted in obtaining upgraded licenses, ensuring regulatory compliance and preparing detailed reports to support operational excellence.
  • Conducted comprehensive market research, surveys, and strategic analysis to inform decision-making and enhance client service delivery.
  • Coordinated with head office and clients on banking, government services, DIFC, and DFSA matters, ensuring seamless communication and compliance.
  • Facilitated introductions and referrals, nurturing relationships to expand business opportunities and enhance client satisfaction.
  • Actively participated in investor conferences, seminars, and events, representing the company and fostering industry relationships.
  • Proposed and implemented marketing strategies to maximize results and achieve set targets, contributing to business growth.
  • Managed institutional investors and high-end clients, delivering personalized service and maintaining long- term relationships.
  • Served as the company's Public Relations Officer (PRO), handling immigration, visa issues, and settlements with efficiency and diplomacy.
  • Received specialized compliance training, ensuring strict adherence to regulatory standards and upholding corporate integrity.
  • Educated clients on a diverse range of financial products and services offered by Lakson Investments, enhancing client engagement and satisfaction.

Corporate Developer

Fine Hygienic
Dubai, UAE
01.2012 - 01.2013
  • Communicated with clients to understand how happy they were and advised management on making better customer service rules.
  • Built and grew relationships with current and new customers to increase our customer base.
  • Managed records of client info and feedback for the company.
  • Explored and managed marketing strategies like pricing and discounts to sell more and stay competitive, also observing market updates on new products in the industry.
  • Provided the company with long-term business strategies based on what customers wanted and helped make sure our short-term strategies worked as well.
  • Reverified all our brochures and ads to make sure they explained our services well.

Marketing Manager

Lakson Investments Limited
Greens, Dubai
01.2008 - 01.2011
  • Coordinated Lakson Investments' branding strategy, overseeing production of Print Ads, Stationery, Greeting Cards, Calendars, and collaborating on TV Commercial development.
  • Led initiatives for website's branding and development, ensuring seamless implementation of artwork, features, and content.
  • Conducted extensive competitor research and market analysis to identify opportunities for enhancing market share and refining marketing strategies.
  • Coordinated marketing efforts and proposed strategies that surpassed targets, driving successful launches and ongoing sales growth of open-end funds.
  • Prepared investor materials including fund managers' reports and presentations for clients, enhancing communication and fostering investor confidence.
  • Facilitated institutional investor relationships and sales, actively involved in legal document preparation such as trust deeds and offering documents.
  • Established strong brand equity through strategic marketing, refined sales positioning, and integrated financial planning.

Key Sales Impact: Our team achieved a 30% increase in open-end fund sales through targeted marketing campaigns and effective client engagement strategies.

Education

Master of Business Management -

INSTITUTE OF BUSINESS MANAGEMENT UNIVERSITY

Bachelor of Business - undefined

INSTITUTE OF BUSINESS MANAGEMENT UNIVERSITY

Skills

  • Administrative Support
  • Leadership
  • Teamwork
  • Time Management
  • Effective Communication
  • Critical Thinking
  • Customer Interaction
  • Customer Contact
  • Negotiation
  • Key Client Relationship
  • Customer Loyalty
  • Event Management

OTHER WORK EXPERIENCE

  • Intern at Sanofi-Aventis, Pakistan – Marketing Department (Antibiotics Franchise) from May 2007 to July 2007
  • Created marketing and branding strategies for Tarivid and Claforan, ensuring timely delivery of promotional materials and coordinating with medical departments for approvals.
  • Intern at United Bank Limited (UBL), Pakistan – Product Management Department from June 2006 to August 2006
  • Analyzed UBL's Electronic Festival event, conducted comparative research on banks' USPs in Pakistan, and managed database updates while handling supplementary credit card applications.
  • Intern and Part time job at IBM- Executive assistant
  • Volunteer work at Dar-ul-Sakun and Special Olympic Pakistan.
  • Worked as Mystery Shopper at Ethos GWR, GMS, PMMC and many other marketing research companies.

Languages

English
Fluent
Urdu
Fluent

Timeline

Operations Manager

Lakson Investments Limited
01.2016 - Current

Corporate Developer

Fine Hygienic
01.2012 - 01.2013

Marketing Manager

Lakson Investments Limited
01.2008 - 01.2011

Master of Business Management -

INSTITUTE OF BUSINESS MANAGEMENT UNIVERSITY

Bachelor of Business - undefined

INSTITUTE OF BUSINESS MANAGEMENT UNIVERSITY
SAMIA ZEESHAN