SAMI AHMED ELKADY
Cheif Technology Officer
Dubai
Summary
Boasting over 20 years of experience, this professional profile highlights a solid foundation in people management, problem-solving, and technical expertise, all aimed at boosting organizational performance. This journey encompasses a strong commitment to change, with a track record in designing, developing, and implementing value-driven technical solutions and infrastructures. As a project manager and IT services management expert, there's a demonstrated ability in leading diverse teams and steering projects to meet crucial deliverables, always with an eye on enhancing bottom-line results. This proficiency spans a variety of platforms and technologies, ensuring successful collaboration throughout the lifecycle of numerous projects, including those based on Microsoft, Oracle, IBM, SAP, SAS, OpenText, among others.
In addition to technical skills, this professional excels in contingency planning, project evangelism, team building, and strategic thinking, focusing on problem-solving and customer satisfaction. Research and strategic analysis are standout areas, providing projects with clear direction and vision. Exceptional communication skills and meticulous attention to detail have consistently led to surpassing customer expectations and achieving high client satisfaction levels. A relationship-oriented work approach, combined with a dynamic and adaptable personality, ensures effective performance both independently and in team settings. This profile is rounded out with a strong background in strategic planning, financial management, and team development, adept at identifying opportunities and implementing effective business strategies while staying abreast of the latest trends and best practices.
Overview
23
23
years of professional experience
18
18
years of post-secondary education
3
3
Certifications
Work History
Service Delivery officer
- Ensuring ongoing customer satisfaction by efficient planning of field operations, timely tools and parts delivery and timely resolution of customer issues
- Driving operational excellence on the service delivery processes under responsibility
- Dispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances
- Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation and implementations
- Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction
- Leading external Customer, indirect partners and internal communications on customer service and installations requests scope
- Leading collaboration and communication during entire service request lifecycle, providing key statistical data on jobs backlog and available resources
- Subcontracting management, execution follow up, billing
- Paper and electronic documents flow management according to service contract terms
- Driving data analysis and business case development for key projects
- Key stakeholder in identifying and leading productivity initiatives/projects to reduce cost, improve efficiency, eliminate manual work and increase speed of service
- Achieving Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP’s) on a daily basis
Project Manager and Project Management officer
- Lead IT project management office
- Draft and review technical specifications in RFPs, RFIs and RFQs
- Project management of large scale and complex information systems projects
- Accountable for creating plans using appropriate frameworks (e.g
- PMP/waterfall, Agile)
- Collaborating with multiple IS and business stakeholders to maintain and manage plan
- Coordinate with vendors on any external deliverables
- Communicate status, manage risks, manage project budgets
- Primary accountability for effectiveness and quality of delivery of project components
- Also works with peers and leadership on develop of and continuous improvement to portfolio management processes and tools
- Application and Solutions technical Lead
- Analyze current and future business needs with respect to system application requirements
- Ensure projects are delivered on time, adhere to high quality standards, and meet defined expectations
- Maintain up-to-date documentation for applications systems
- Ensure proper implementation of IT application processes & procedures
- Analysis and translation of complex business requirements into technical requirements for development and creation of design documents and technical specifications, in accordance with best practices and standards
- Lead and assist the development team in the coding, testing, implementation, and documentation of solutions
- And collaborate with other technical areas to integrate the solution
- Research and evaluate alternative solutions and recommend implementations
- Periodically perform source code reviews
- Ensure that expected application performance levels are achieved
- Liaison with all functions to ensure business requirements are established
- Identify and Manage relations with application system providers
- Ensure that applications are in accordance with government wide policies and internal standards
- Implement and enforce scrum principles and practices facilitated CI/CD and remove teams’ impediments
- Support Product Owners with documentation of User Stories and Acceptance Criteria
- Monitor team backlog daily and ensure accurately reflects current state of each sprint
- Facilitate daily scrum, stand-ups and meetings
- Monitor and track project progress and performance against project plans and report project stakeholders through structured communication
- ISO 9001, 27000 and 20000-1 Lead Auditor
- Managing team of Internal Auditors with performance of internal audits
- Appointing roles and duties to internal audit team members to ensure success of audit process
- Leading external audit team and ensuring that audit reports are honest, accurate, impartial, and useful
- Auditing organizations and determining compliance or otherwise with respective management system
- Identify organizational processes as well as identify opportunities for improvement
- Opening and closing audit meeting and assisting with follow up audit
Cloud Solution Architect
Qatar Pavilion - Expo Milano
01.2015
- Design cloud environments on Azure and play a vital role in the design of cloud infrastructures running in 24×7 environments
- Implement and oversee all aspects of the cloud environment including provisioning, modernization, scale, monitoring, and security
- Delivery of cloud strategies, aligned with business objectives and with a focus on cloud migrations
- Provide leadership in infrastructure migration methodologies and techniques including mass application movements into the cloud including implementation of Azure within in global enterprise environments
- Nurture cloud computing expertise internally and externally to drive cloud adoption
- Implement required systems, solutions, and processes needed to manage cloud cost, monitoring, scalability, and redundancy are accounted for and continuously validated
- Ensure all cloud solutions adhere to security and compliance best practices
- Collaborate with Enterprise Architecture, Data Platform, DevOps, and Integration Teams to ensure cloud adoption follows standard best practices, Qatar http://qatarpavilion.qa
- As a Technical Expert, I was responsible for overseeing the web development project for the Qatar Pavilion at Expo Milano 2015 website
- My main accountability was to collaborate with stakeholders to establish and maintain project plans, coordinate with vendors to ensure timely delivery of project deliverables, and communicate project status and risks
- Additionally, I was responsible for ensuring the effectiveness and high quality of project components.
Instructor
4Trainee
Cairo
- Trainee.com
- Teaching Web Development using PHP/CSS/HTML/JS/JQuery in 3 Levels (beginners, Advanced, Expert)
Instructor
ITEgypt Corp
Cairo
01.2012
- Https://www.linkedin.com/company/itegypt-corp
- Teaching HTML/XHTML/UX/PHP courses
Chief Technology Officer
Digital Roots GT LLC
10.2022 - Current
- Www.digitalroots.com.kw
- My primary role is to support the sales process by providing technical expertise and guidance to potential customers
- This includes identifying customer requirements and proposing solutions that meet their needs using the company's products and services
- In addition, I:
- Serve as a subject matter expert in the development and deployment of complex applications and solutions
- Oversee the design and development process
- Ensure solutions align with customer needs and industry standards
- Identify areas for continuous improvement
- Collaborate with cross-functional teams:
- Work with developers, project managers, and business stakeholders
- Ensure successful delivery of solutions
- Provide guidance and mentorship:
- Mentor junior team members
- Share technical expertise
- Assist in skill development
- My overall goal as leading Presales Activities:
- Ensure customers receive optimal solutions that fit their requirements
- Continuously evolve company products and services to meet market demands.
Senior Applications Specialist
Ministry of Transport
Doha
10.2015 - 09.2022
- Communication (MoTC), [to feb 2022]
- Previously Ministry of Information and Communication technology (ictQATAR), [to 2016]
- Previously Supreme Counsel of Information and communication technology (ictQATAR) [to 2014] www.motc.gov.qa
- Despite holding the position of Senior Application Specialist, I took on multiple roles and responsibilities to contribute to the overall vision and mission of the ministry
- The following is a detailed description of the various hats I wore and the roles I played:
Technical Project Manager
03.2012 - 09.2015
Senior Web Developer/Specialist
03.2012 - 09.2015
- Supreme Counsel of Information and communication technology (ictQATAR) Doha, Qatar www.mict.gov.qa
- Project management with technical experience in large scale websites
- Accountable for creating plans using appropriate frameworks (e.g
- PMP/waterfall, Agile)
- Coordinate with vendors on any external deliverables, communicate status, manage risks, manage project budgets
- Primary accountability for effectiveness and quality of delivery of project components
- Also works with peers and leadership on develop of and continuous improvement to portfolio management processes and tools
- Design, develop, maintain and support corporate websites ensuring strong functionality and optimization
- Design and develop relational database systems and their web interfaces
- Assess the needs of different departments in terms of web presence and develop or recommend the suitable applications or technical solutions
- Develop required infrastructure
- Assist stakeholders; planning of overall online strategies regarding web development, search engine, social networks and e-marketing tools
- Monitor the site technical performance by easily recognizing system deficiencies and implementing effective solutions
- Periodically conduct usability and accessibility tests to ensure all websites support users experiences and easy to use
- Keep abreast of the latest technologies in all areas of Web development and recommend to management the best applications and approach to adopt.
Senior Web Developer/Specialist
10.2014 - 01.2015
- Communication Regulatory Authority Doha, Qatar www.cra.gov.qa
- As the technical lead for the Communications Regulatory Authority's official website web development project, my key role involved creating and managing an Agile Scrum plan, collaborating with stakeholders to ensure effective plan management, coordinating with the vendor to ensure timely delivery of project deliverables, providing regular status updates, managing project risks, and overseeing project budgets
- Overall, my accountability was to ensure the project's successful delivery with high quality standards of all project components
- Projects: www.cra.gov.qa
Senior PHP Operations Developer
Almasry Alyoum Newspaper
Cairo
05.2011 - 11.2011
- Www.almasryalyoum.com - www.almasry-alyoum.com, http://www.egyptindependent.com/
- Technical operate the running portal production platform, releasing the required hot-fix, Adhoc and workaround required for business continuity and day to day work
- Maintain the staging environment servers
- Administrate and maintain OpenLDAP, Source code repository (GIT) server and document configuration changes.
Senior Solution Developer
Alimoh Group
04.2010 - 04.2011
- (Health Imaging Hub - ICT for HEALTH) Cairo, Egypt www.healthimaginghub.com - www.seoturn.com - www.pkjobs.pk – www.meclas.com and other applications and sites for clients in Egypt, Pakistan, UK and USA
- Led the Development Team and Administration activity
- Maintain the running services and applications
- Develop new features for internal applications and clients applications
- Assist creating Search engine optimization plans and features to assure web presence of the services and applications.
Senior PHP Developer and Linux Administrator
Speedo Imports
Cairo
03.2009 - 03.2010
- Www.speedoimports.com - www.allauna.com
- Building, developing and Operating e-Commerce (Auctions based) portal.
Senior PHP Developer
Master Vision
Cairo
11.2008 - 02.2009
Solution Developer [Senior Programmer and Linux Administrator
04.2008 - 10.2008
- Center inter-cultural for Dialogue and Translation "CIDT" and Arab-West NGO Cairo, Egypt www.cidtegypt.com - www.arabwestreport.info - www.enawu.com - www.cawu.org - www.arabwestreport-arabic.info
Projects Manager
07.2007 - 04.2008
- Cairo computer system "CCS"(Engineering Group) Damanhour, Egypt www.cairosystem.com - www.cairosystem.net
Network Admin
01.2007 - 06.2007
Freelancer
Web Hosting Service Provider
Damanhour
06.2005 - 12.2006
Network Admin, Linux Admin and VB6 Application Developer
HyperNet Technologies
Alexandria
01.2004 - 05.2005
Freelancer
10.2002 - 01.2004
IT helpdesk and Network Admin
Basmala Internet Service
Damanhour
01.2001 - 10.2002
Education
Certified Ethical Hacker (CEH) v9, New Horizons an EC-Council accredited training center -
COBIT v5 Foundation, New Horizons training center - undefined
IBM FileNet Correspondence Management System, Ebla Computer consultancy - undefined
ITIL Intermediate Capability: Service Offerings - undefined
ITIL Intermediate Service Lifecycle: Service Operation, Global Knowledge Accredited trained provider - undefined
Continual Service Improvement, Global Knowledge Accredited trained provider - undefined
Service Transition, Global Knowledge Accredited trained provider - undefined
Knowledge Accredited trained provider - undefined
Service Strategy, Global Knowledge Accredited trained provider - undefined
Development, New Horizons training center - undefined
Exin Agile Scrum Foundation, New Horizons training center - undefined
MS 20488 Developing Microsoft SharePoint Server 2013 Core Solutions, New Horizons training center - undefined
MS 20331 Core Solutions of Microsoft SharePoint Server - undefined
New Horizons training center - undefined
MS 20332 Advanced Solutions of Microsoft Sharepoint Server 2013, New Horizons training center - undefined
ITIL Foundation v3, New Horizons training center - undefined
Document Accessibility Design - undefined
Qatar Assistive Technology Center
MADA) - undefined
SANS Cloud Security, SANS - undefined
PMP Exam preparatory training course, CAME training center - undefined
Team Building, Spearhead Training - undefined
Web Accessibility Design and Usability, Qatar - undefined
Assistive Technology Center
MADA) - undefined
Various courses in Team Dynamics - undefined
01.2011 - 04.2013
Various courses in Programming, project management, IT, Cloud, Mobile - undefined
01.2011 - Current
Bachelor of Commerce (Accounting) - undefined
Damanhour University
Oracle Developer Track (OCP, Oracle certified Professional) [SQL-PL/SQL-FORMS-Reports]), Orascom training and technology - undefined
Employment training on - undefined
01.2007 - 04.2008
Diploma - commercial Programming Experience, Group Computer
Arab, AGC
01.2006 - 04.2007
Microsoft Azure Several Exams and Certifications. TOGAF v9 ———————————————————————————————————————————————————————————————————————————————— 5 of 5 - undefined
Skills
Project Management
Affiliations
PMI
Axelos (ITIL)
Agile Alliance
Scrum Alliance
Drupal Association
EC-Counsel, Project Management
Scope Definition
Quality Assurance
Budget Control
Business Case Assessment
Technology Integration
Critical Path Analysis
Six Sigma
ITIL Framework
Process Engineering
SDLC & UML Framework
Conflict Resolution
Agile Scrum
Product Lifecycle Management
Cross-Function Leadership
Change Management
Lifecycle Development
Applications Development
Agile Methodologies
Change Management
Enterprise Architecture
Certification
PMP - Project Management Professional
Timeline
[Area of certification] Training - [Timeframe]
07-2023
PMP - Project Management Professional
04-2023
[Area of expertise] License - [Timeframe]
03-2023
Chief Technology Officer
Digital Roots GT LLC
10.2022 - Current
Senior Applications Specialist
Ministry of Transport
10.2015 - 09.2022
Cloud Solution Architect
Qatar Pavilion - Expo Milano
01.2015
Senior Web Developer/Specialist
10.2014 - 01.2015
Technical Project Manager
03.2012 - 09.2015
Senior Web Developer/Specialist
03.2012 - 09.2015
Instructor
ITEgypt Corp
01.2012
Senior PHP Operations Developer
Almasry Alyoum Newspaper
05.2011 - 11.2011
Various courses in Team Dynamics - undefined
01.2011 - 04.2013
Various courses in Programming, project management, IT, Cloud, Mobile - undefined
01.2011 - Current
Senior Solution Developer
Alimoh Group
04.2010 - 04.2011
Senior PHP Developer and Linux Administrator
Speedo Imports
03.2009 - 03.2010
Senior PHP Developer
Master Vision
11.2008 - 02.2009
Solution Developer [Senior Programmer and Linux Administrator
04.2008 - 10.2008
Projects Manager
07.2007 - 04.2008
Network Admin
01.2007 - 06.2007
Employment training on - undefined
01.2007 - 04.2008
Diploma - commercial Programming Experience, Group Computer
Arab, AGC
01.2006 - 04.2007
Freelancer
Web Hosting Service Provider
06.2005 - 12.2006
Network Admin, Linux Admin and VB6 Application Developer
HyperNet Technologies
01.2004 - 05.2005
Freelancer
10.2002 - 01.2004
IT helpdesk and Network Admin
Basmala Internet Service
01.2001 - 10.2002
Service Delivery officer
Project Manager and Project Management officer
Instructor
4Trainee
Certified Ethical Hacker (CEH) v9, New Horizons an EC-Council accredited training center -
COBIT v5 Foundation, New Horizons training center - undefined
IBM FileNet Correspondence Management System, Ebla Computer consultancy - undefined
ITIL Intermediate Capability: Service Offerings - undefined
ITIL Intermediate Service Lifecycle: Service Operation, Global Knowledge Accredited trained provider - undefined
Continual Service Improvement, Global Knowledge Accredited trained provider - undefined
Service Transition, Global Knowledge Accredited trained provider - undefined
Knowledge Accredited trained provider - undefined
Service Strategy, Global Knowledge Accredited trained provider - undefined
Development, New Horizons training center - undefined
Exin Agile Scrum Foundation, New Horizons training center - undefined
MS 20488 Developing Microsoft SharePoint Server 2013 Core Solutions, New Horizons training center - undefined
MS 20331 Core Solutions of Microsoft SharePoint Server - undefined
New Horizons training center - undefined
MS 20332 Advanced Solutions of Microsoft Sharepoint Server 2013, New Horizons training center - undefined
ITIL Foundation v3, New Horizons training center - undefined
Document Accessibility Design - undefined
Qatar Assistive Technology Center
MADA) - undefined
SANS Cloud Security, SANS - undefined
PMP Exam preparatory training course, CAME training center - undefined
Team Building, Spearhead Training - undefined
Web Accessibility Design and Usability, Qatar - undefined
Assistive Technology Center
MADA) - undefined
Bachelor of Commerce (Accounting) - undefined
Damanhour University
Oracle Developer Track (OCP, Oracle certified Professional) [SQL-PL/SQL-FORMS-Reports]), Orascom training and technology - undefined
Microsoft Azure Several Exams and Certifications. TOGAF v9 ———————————————————————————————————————————————————————————————————————————————— 5 of 5 - undefined
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