Samiha Abdulhakim Ahmed
Dubai,DU
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Assistant Community Health Officer
County Government of Mombasa
02.2023 - 02.2024
- Health Education and Promotion: Conducting health education sessions on topics like hygiene, nutrition, disease prevention, and family planning to improve health literacy in the community
- Data Collection and Reporting: Collecting health data, maintaining records, and reporting community health trends to health departments for planning and policy formulation
- Collaboration with Health Teams: Working with other health professionals, like nurses and doctors, to provide a coordinated approach to community health
- Increased access to clean water and sanitation facilities through close collaboration with infrastructure development teams.
- Maternal and Child Health Services: Supporting prenatal, postnatal, and child health services, providing immunizations, and monitoring growth and development of children
- Raised public awareness on preventive healthcare measures such as proper nutrition, physical activity, and stress management techniques.
Receptionist
Incare Diagnostic Health Centre
11.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Adminstrator
Yarabi Agency
01.2021 - 03.2022
- Maintained personnel records and updated internal databases to support document management.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Enhanced data security measures, conducted regular system backups to prevent data loss.
Front Office
Geovany Agency
09.2019 - 03.2020
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Identified visitors' needs to offer solutions and information.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Bachelor of Science - Project Management
Jomo Kenyatta University of Agriculture & Technology
11.2024
Diploma - Community Development and Counselling
Technical University of Mombasa
Mombasa, Kenya01.2021
Certificate - Community Development and Counselling
Technical University of Mombasa
Mombasa, Kenya01.2019
Kenya Certificate of Secondary Education -
Mama Ngina Girls High School
01.2017
Kenya Certificate of Primary Education -
St Augustine Preparatory School
01.2013
Skills
- Community Building Techniques
- Communication Skills
- Public Awareness
- Problem Solving
- Empathy and Honest
- Office Management
- ICT Competence
- Customer Service
- Disease prevention strategies
- Mental health awareness
- Occupational health
Languages
English
Swahili
Personal Information
- Date of Birth: 06/29/99
- Marital Status: Single
- Religion: Muslim
Timeline
Assistant Community Health Officer
County Government of Mombasa
02.2023 - 02.2024
Receptionist
Incare Diagnostic Health Centre
11.2022 - 01.2023
Adminstrator
Yarabi Agency
01.2021 - 03.2022
Front Office
Geovany Agency
09.2019 - 03.2020
Kenya Certificate of Primary Education -
St Augustine Preparatory School
Bachelor of Science - Project Management
Jomo Kenyatta University of Agriculture & Technology
Diploma - Community Development and Counselling
Technical University of Mombasa
Certificate - Community Development and Counselling
Technical University of Mombasa
Kenya Certificate of Secondary Education -
Mama Ngina Girls High School
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