Samim Ali
Dubai
Summary
Over10 year's experiences in Hotel, Restaurant’s, Catering, Hospitality industry I can manage a busy operation with a better planning effectively reduce cost and improve food quality, service and increase sales & profit to your organization. My greatest strength is business awareness, which enable me to permanently streamline operation planning.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Outlet Manager
La Vita Catering Services
07.2024 - Current
- Oversee daily operations: Ensure smooth and efficient operation of the outlet, including opening and closing procedures
- Monitor service quality: Ensure that food and beverages are prepared and served according to the outlet’s standards
- Inventory control: Manage stock levels, ordering supplies when necessary, and ensuring there is no overstocking or shortage of products
- Supervise staff: Oversee the team, including scheduling, assigning tasks, and providing guidance and training
- Conduct briefings: Hold regular briefings with the staff to discuss daily tasks, address concerns, and share feedback
- Resolve conflicts: Handle disputes or issues among staff members or with customers, maintaining a positive work environment
- Handle customer complaints: Address and resolve complaints to ensure customer satisfaction
- Enhance customer experience: Ensure high levels of customer service and satisfaction through personalized interactions, responding to feedback, and providing solutions
- Manage budgets: Control costs and expenses to meet financial targets and improve profitability
- Cash handling: Oversee cash registers, banking procedures, and daily cash flows to ensure accurate accounting
- Sales reporting: Monitor and analyse sales performance and prepare financial reports
- Maintain hygiene standards: Ensure that all health, safety, and sanitation regulations are followed according to local regulations
- Training staff on safety protocols: Make sure that all employees are aware of food safety, hygiene, and proper handling of equipment
- Implement promotions: Work on sales strategies and promotions to boost revenue, collaborating with marketing teams when necessary
- Monitor customer preferences: Stay informed about customer preferences and trends to adapt the menu or services
- Monitor equipment function: Ensure that all kitchen and service equipment is well-maintained and functioning properly
- Arrange repairs: Report malfunctions and arrange for repairs when necessary to avoid disruptions in service
- Provide updates to higher management: Regularly report to area managers or supervisors on operational performance, issues, and customer feedback
- Coordinate with suppliers: Ensure a smooth supply chain for the outlet by communicating effectively with vendors and suppliers
- Training and mentoring: Train new staff and provide ongoing professional development to ensure that the team maintains high standards of service and product knowledge
- Performance reviews: Conduct regular performance evaluations and provide constructive feedback to employees
Operations Coordinator/Assistant to Operations Manager
Pinch Gourmet Foodstuff Supply
09.2022 - Current
- Assisting with various operational duties to ensure that daily operations run smoothly
- Coordinate and communicate with various departments within the organization to ensure smooth operations
- Maintain and update databases, spreadsheets, and other records related to operations, like schedule, inventory, operations expenses and some project details
- Lead a new project called Pinch meal plan, Which provides Healthy Meal Plan service to various customers, The Service pays close attention to customer’s micro counts, allergies, and other dietary restrictions
- I Communicate with the events coordinators and kitchen team on a daily basis to ensure that all events, Catering services are organized according to the organization’s standards
- Ensure compliance with health and safety regulations, food safety standards, and licensing requirements
- Maintain records and documents
- Coordinate maintenance and repair of kitchen equipment’s and facilities
- Raises and tracks issues and conflicts, remove barriers, resolve issues, and escalate to the Management appropriate level when required
- Works closely with management team to ensure all operational, administrative work as per organization needs
- Oversee operational planning and control, budgeting, financial reporting, cost cutting, and other elements that impact an organizations cash flow
Restaurant Manager
FOODWALA Restaurant & Cafe
03.2022 - 08.2022
- Overall9 years expertise in Restaurant operation, focus on cost reduction
- Responsible for Creating, improving & developing Operation strategies
- Implemented highly successful Training plan for all employees, improve staff productivity by25%
- Launch customer’s feedback program for improve food quality & provide high quality service
- Implement food safety programs and ensure compliance with all food safety policies
- Daily basis monitoring food cost and prepare daily food cost and sales report & submit to operation director
- Trained workers in every position, including food preparation, money handling and cleaning roles
- Optimized profits by controlling food, beverage and labor costs daily
- Performed restaurant walk-through to gauge timeliness and excellent service quality
- Encourage a positive work environment and culture for all employees
Assistant Manager
Al Jazeera International catering LLC
12.2019 - 03.2022
- Responsible for smoothly operation while managing employees also monitoring inventory to create profit margin on every dish
- Monitoring staff productivity & report to Manager for improve operation performance
- Quality Control Analysis tests and inspections of products
- Worked with drive and determination to consistently exceed targets, leading by example to motivate high-achieving teams
- Oversaw timely store opening and closing procedures, effectively managing appropriate security measures
- Interviewed and hired high-performing, dedicated staff members, adding team value
- Helped less experienced staff manage daily assignments
Food & Beverage Supervisor
Al Jazeera International catering LLC
06.2015 - 12.2019
- To supervise & Monitor food Safety and hygiene standards of food production, cleanliness, customers satisfaction and ensure the staff discipline
- Ensuring high standards of hygiene are maintained that the restaurant complies with health and safety regulations
- Ensuring high standards of customer service are maintained
- Daily report to dining manager & contact TBT daily basis
- Maintained safe food handling standards at all times
- Suggested products to customers based on dietary requests and latest food trends
- Assisted kitchen with food preparations, making basic orders and plating snacks
- Maintained outstanding customer satisfaction by delivering food and drinks on time in high-pressure environments
- Kept work surfaces, tables, chairs and customer areas clean by conducting sanitation in-line with OSHA standards
Restaurant Supervisor/Receptionist
Akash Residency3-star Hotel
02.2014 - 03.2015
- Recruiting, training and supervising staff
- Greeting and advising customers with a positive attitude
- Ensuring high standards of customer service are maintained
- Problem-solving, react quickly
- Preparing and presenting staffing /sales reports
- Maintained safe food handling standards at all times
- Handling administration and paperwork
- Assisted kitchen with food preparations, making basic orders and plating snacks
- Maintained outstanding customer satisfaction by delivering food and drinks on time in high-pressure environments
Education
Diploma - Hospitality Management
KITM Collage
01.2014
Advance Diploma - Computer Application
MCOE
01.2013
Higher Secondary - undefined
West Bengal Board Of Secondary Education
01.2012
Skills
- Vendor Management track record of managing vendors for restaurant operations
- Communication skill-excellence customer service & Customer satisfaction
- Leadership skill- give me an advantage to understand team issues& improve overall team performance
- Customer Support
- Product and service knowledge
- Recruitment and hiring
- Competitor analysis
- Customer relationship building
- Outstanding customer service
Certification
- Person-in-Charge-Advanced (Valid up to-31st March2029)
- HACCP Level –3
- Basic Food Hygiene Training
- EFST
- Basic FIRST- AID training
- Training in cookery food production and patisserie (CFP)
- UAE Manual Driving License issue date:10-02-2022 expiry date:09-02-2024
LANGUAGES
Bengali: First Language
English: Proficient
Hindi: Proficient
Accomplishments
- Best proactive Employee of the year2017
- Start of the month august2017
Training
6th Month Industrial Training in Akash Residency3 star Hotel Kolkata( INDIA)
Timeline
Outlet Manager
La Vita Catering Services
07.2024 - Current
Operations Coordinator/Assistant to Operations Manager
Pinch Gourmet Foodstuff Supply
09.2022 - Current
Restaurant Manager
FOODWALA Restaurant & Cafe
03.2022 - 08.2022
Assistant Manager
Al Jazeera International catering LLC
12.2019 - 03.2022
Food & Beverage Supervisor
Al Jazeera International catering LLC
06.2015 - 12.2019
Restaurant Supervisor/Receptionist
Akash Residency3-star Hotel
02.2014 - 03.2015
Advance Diploma - Computer Application
MCOE
Higher Secondary - undefined
West Bengal Board Of Secondary Education
- Person-in-Charge-Advanced (Valid up to-31st March2029)
- HACCP Level –3
- Basic Food Hygiene Training
- EFST
- Basic FIRST- AID training
- Training in cookery food production and patisserie (CFP)
- UAE Manual Driving License issue date:10-02-2022 expiry date:09-02-2024
Diploma - Hospitality Management
KITM Collage
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