Samina Malik
Dubai,United Arab Emirates
Summary
Dynamic professional with over 7 years of experience in customer service and diverse sectors. Proven ability to deliver exceptional support and resolve complex issues effectively. Strong communication and problem-solving skills, thriving in high-pressure situations. Focused on driving customer satisfaction and achieving organizational goals.
Overview
11
11
years of professional experience
Work history
Administrative Assistant / PRO Support
Al Ghanim Industries
Dubai
2025.11 - Current
- Managed office operations and documentation, employing efficient systems and tools to ensure seamless workflow and organisational efficiency.
- Produced official letters and documentation, ensuring professional presentation and accuracy. Enabled effective team communication through well-crafted standard materials. Optimised organisation of reports and documentation, enhancing information retrieval efficiency.
- Implemented structured digital and physical filing systems, utilising organisational tools to ensure seamless access to documents.
- Coordinated preparation of government documentation and compliance processes using regulatory frameworks to ensure adherence to applicable laws.
- Coordinated meetings and communication channels among internal teams and external stakeholders to strengthen project collaboration.
Public Relations Officer
Shams Al Roya Debt Collection Service
Dubai
2018.11 - 2026.04
- Coordinated and managed visa applications, renewals, and cancellations for employees.
- Prepared and submit all necessary documentation for visa processing to relevant authorities.
- Ensure all visa-related documents are accurate, complete, and submitted on time.
- Complying with latest immigration laws and regulations.
- Ensuring organisations compliance with all immigration policies and procedures are being met.
- Acted as main point of contact between organisation and government authorities for visa-related matters.
- Built and maintained strong relationships with immigration officials and other relevant agencies.
- Followed up with authorities to expedite visa processing and resolve any issues.
- Maintained accurate and up-to-date records of all visa applications, renewals, and cancellations.
- Ensured confidentiality and security of all employee visa-related information.
- Prepared regular reports on visa processing activities and status.
- Identify and resolve any issues or discrepancies in visa application process.
- Handled escalations and provided solutions to complex visa-related problems.
- Developed contingency plans for any delays or issues in visa processing.
Customer Service & Representatives
Sam's Fashion
Dubai
2020.12 - 2025.05
- Delivered high-quality service to clients by responding to inquiries via phone, email, and in-person with professionalism and courtesy.
- Assisted customers in booking travel services, processing visa applications, and resolving issues quickly and effectively.
- Maintained detailed records of customer interactions using CRM tools, improving follow-up and satisfaction rates.
- Developed strong product knowledge to confidently provide accurate information and recommend suitable options to clients.
- Handled complaints calmly, turning negative experiences into positive outcomes, leading to 90% customer satisfaction score.
- Collaborated with sales and operations teams to ensure smooth end-to-end service delivery.
Business Support Executive
Lifecare International Brokers
Dubai
2015.01 - 2017.08
- Maintained deep understanding various insurance products, policies, and regulations.
- Kept Up-to-date with industry trends, market conditions, and competitors.
- Ensured excellent interpersonal skills, understand client needs and provide personalized solutions that were streamlined with client's risk profile.
- Target driven with proven track record to sell insurance products and meet targets.
- Strong analytical skills to assess clients' needs and recommend appropriate insurance products.
- Excellent verbal and written communication skills to explain complex insurance concepts.
- Demonstrated strong negotiation skills to advocate on behalf clients.
- Displayed advanced level proficiency in preparing insurance quotes, software and CRM systems.
- Ensured accuracy and compliance with regulations.
- Problem solving skills demonstrated when handling claims and resolving disputes efficiently and in timely manner.
- Proficient in using insurance software and CRM systems.
- Ability to quickly learn and adapt to new technologies and tools.
- ideas, supporting colleagues, and sharing responsibilities to achieve common objectives.
Education
Matriculation (SSC) - General Studies
Board of School Education Karnataka
India12.2014
Skills
- Client-focused service
- Communication excellence
- Problem-solving techniques
- Multitasking skills
- Team-oriented strategy
- Technology expertise
- Mentorship development
LANGUAGES
English
Urdu
Arabic
PERSONAL DETAILS
- Nationality: Pakistan
- Visa status: Own Visa
DRIVING LICENSE
Driving license category: Yes
Timeline
Administrative Assistant / PRO Support
Al Ghanim Industries
2025.11 - Current
Customer Service & Representatives
Sam's Fashion
2020.12 - 2025.05
Public Relations Officer
Shams Al Roya Debt Collection Service
2018.11 - 2026.04
Business Support Executive
Lifecare International Brokers
2015.01 - 2017.08
Matriculation (SSC) - General Studies
Board of School Education Karnataka