Samir Hanna
Summary
Dynamic hospitality professional with over 10+ years of experience, recognized as the Samurai of Service for sharp, disciplined, and guest-focused Captain Waiter skills. Expert in food and beverage service, coffee preparation including latte art, and proficient in alcohol and wine presentation. Demonstrated quick learning abilities, strong communication skills, and ability to maintain high hotel standards under pressure. Seeking a role in a professional setting to enhance guest satisfaction and contribute to a dynamic team environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CAPTAIN WAITER
RADISSON BLU HOTELS (main Restaurant)
2023.03 - Current
- Delivered exceptional service to guests during breakfast and peak times.
- Facilitated team operations during high-pressure situations.
- Ensured tables were clean and professionally arranged.
- Earned commendations from guests for exceptional service quality.
- Analyzed daily operations reports to pinpoint improvement areas.
- Developed training programs for new waitstaff members and conducted regular performance reviews.
- Demonstrated strong leadership skills while ensuring compliance with health and safety regulations.
- Ensured excellent service for all guests through effective team management.
- Maintained strict adherence to internal policies and procedures.
- Managed staff schedules to maintain optimal coverage during peak times.
SENIOR BARISTA
LAVAZZA COMPANY (GAYA)
2020.07 - 2023.02
- Produced coffee and hot drinks in line with company protocols.
- Developed elaborate latte art to enhance the aesthetic quality of drinks.
- Directed order handling to achieve seamless guest service.
- Executed transaction management with precision.
- Performed routine cleaning of counters, machines, utensils, and seating areas each day.
- Managed queues and crowds through swift, effective service.
- Boosted sales through the creation of personalized and appealing beverages.
- Used POS system to accurately enter orders and process payments.
- Kept workspace clean and organized, creating a welcoming environment for customers.
CAPTIN WAITER (main Restaurant)
FOUR SEASONS RESORT
2017.10 - 2020.05
- Showed high-level understanding of fine dining standards and practices.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
- Completed restaurant opening and closing functions that included POS report generation.
- Contributed to successful private events by collaborating with event planners on menu selections, seating arrangements, and timeline coordination.
- Demonstrated adaptability during busy shifts by supporting other roles within the restaurant as needed.
Restaurant Waiter (main Restaurant)
FOUR SEASONS RESORT
2015.09 - 2017.09
- Delivered outstanding hospitality in a high-end hotel environment.
- Collaborated with kitchen staff and room service for seamless order delivery.
- Delivered timely and effective service to enhance guest satisfaction.
- Ensured exceptional hospitality during peak dining hours.
- Greeted guests in a friendly and professional manner, taking orders accurately.
- Managed multiple large dining groups efficiently in a high-pressure setting.
- Prepared tables with appropriate settings prior to guest arrival.
- Enhanced dining experience through strategic menu advice.
BARISTA
Circle K
2013.06 - 2015.07
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Bachelor degree - Law
Cairo University
01.2021
Skills
- Team Leadership & Staff Supervision
- Restaurant Operations Management
- Customer Service Excellence
- Training & Staff Development
- Problem-Solving
- Effective Communication
- Time Management & Multitasking
- Opening & Closing Coordination
- POS System Operations
- Cash Handling
- Upselling & Sales Techniques
- Food and Beverage Expertise
- Inventory & Stock Control
- Wine and Alcohol Knowledge
- Hygiene Standards (HACCP)
- Reservation Handling & banquet
- Complaint Handling & Guest Recovery
- Attention to Detail
- Quality Control
- Professional and Calm Demeanor
Languages
Arabic - Native
Bilingual or Proficient (C2)
English - Fluent
Bilingual or Proficient (C2)
Reference
Mr. Kartkey
Restaurant manager - Radisson Blu
Phone:+971 50 375 0269
_______
Mr. Khaled
General Manager – Gaya Café
Phone: +971 52 504 4344
______
Mr houcin
Supervisor - four seasons resort
+201280848833
Certification
- Certificate of Appreciation - ALDAR Hospitality Yas Plaza – Outstanding Guest Service – 15 fab 2025
- Certificate of achievement - Crowne Plaza Yas Plaza - Level 4 Hotel and Hospitality – 15 Jan 2025
- Certificate of Quality - Crowne Plaza Yas Plaza Hotels – 21 May 2024
- Certificate of Completion - Course: Introduction to Budgeting for Events, Dubai College of Tourism (DCT) – April 2024
- Certificate of Appreciation - Gaya Café – Best Seller – 28 Oct
- Internship Certificate - Four Seasons Resort Sharm El Sheikh – 1 Oct 2015 to 1 Nov 2015
Timeline
CAPTAIN WAITER
RADISSON BLU HOTELS (main Restaurant)
2023.03 - Current
SENIOR BARISTA
LAVAZZA COMPANY (GAYA)
2020.07 - 2023.02
CAPTIN WAITER (main Restaurant)
FOUR SEASONS RESORT
2017.10 - 2020.05
Restaurant Waiter (main Restaurant)
FOUR SEASONS RESORT
2015.09 - 2017.09
BARISTA
Circle K
2013.06 - 2015.07
Bachelor degree - Law
Cairo University