SAMIR KARKI
Dubai
Summary
Friendly and prompt Front Office Admin with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Associate/Branch Admin
Emirates India International Exchange
03.2022 - 05.2024
- Handled customers complaints professionally, resolving issues quickly to maintain positive relationships.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable visit.
- Accomplished multiple tasks within established timeframes.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Administrator
NMC Textiles
03.2016 - 12.2019
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
Education
High School Diploma -
North Point Higher Secondary School
Kakarvitta, Nepal12.2015
Academic -
Tarapunja English Boarding School
Kakarvitta, Nepal12.2013
Skills
- Problem-solving skills
- Guest Relations
- Word Processing
- Report Generation
- File Management
- Scheduling appointments
- Meeting Coordination
- Time Management
- Organizational proficiency
- Cash Handling
- Petty Cashier
- Listening Skills
- Mail handling
Certification
- Certified front office clerk/customer service officer, Emirates International Exchange
- International English Language Testing System(IELTS) pass out
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Nepali
Bilingual or Proficient (C2)
Timeline
Front Office Associate/Branch Admin
Emirates India International Exchange
03.2022 - 05.2024
Administrator
NMC Textiles
03.2016 - 12.2019
High School Diploma -
North Point Higher Secondary School
Academic -
Tarapunja English Boarding School
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