Aahaan Jokhio

Handling 500+ customer inquiries across multiple channels (face-to-face, phone, email), providing accurate information. Improving customer satisfaction by communicating clearly and effectively across diverse cultures, while demonstrating patience, empathy, and problem-solving abilities. Delivering impeccable results even under pressure, working rotational shifts while maintaining grooming and adherence to uniform standards and neat, presentable appearance in line with company policies to increase strong brand image. Committed to delivering five-star customer service remains unwavering, even during peak times. This dedication to upholding service standards and optimizing floor operations has been hallmark at Dubai Holding Group.

Delivering exceptional customer service in high-volume, fast-paced environments with proven ability to manage all inquiries, resolve issues promptly with critical thinking. Maintained 95% positive CSAT score throughout tenure and compliance with safety, security, and operational procedures. Making daily reports for handover using Microsoft office & word, managing sensitive customer personal data, with strict adherence to privacy policies and data protection regulations. Guiding junior team members with expertise, always empowering growth. Unwavering commitment to exceptional customer service encompasses swift order processing, cross-departmental coordination, and effective inquiry resolution.

Assisting customers and visitors from multi-cultured environment. Continued to adapt in response to evolving customer needs, remained steadfast in commitment to ensuring position as pinnacle of customer service excellence. Ensuring prompt issue resolution and fostering strong client relationships. Trained, groomed and supervised 2 new staff members. Role included supporting sales operations, maintaining product knowledge, and collaborating across departments to optimize processes. Contributed in providing valuable insights for decision-making. Commitment to compliance, training, and data-driven reporting further enhanced operational efficiency.