Samir Moustafa

Proactive, resourceful professional with 17 years of extensive experience in facility management. Demonstrated expertise in fulfilling diverse roles, including Assistant General Manager, Senior Facilities Manager, and Command and Support Center Head, while providing system support. Possessing industry knowledge and adept skills that set apart, I am confident in my ability to achieve outstanding outcomes and overcome challenges. Experienced in attracting new business opportunities and managing on-site staff, vendors, and contractors to ensure the delivery of quality and timely services. Skilled in handling high-volume workloads, multitasking, and coordinating projects and budgets. Accountable for facilities, processes, HSSE, maintenance, and client relations for prestigious high-profile clients in diverse sectors and locations regionally. Collaborated with leading organizations such as UAE: Apple, Thomson Reuters, Amazon, Signify, TwoFour54, Tecom, Mubadala, Plaza Residence, Emaar The Dubai Mall, New York University, Etihad Airways, and more. Also worked with KSA: King Abdullah Economic City Egypt: HSBC, Amazon.

• Completed mobilization linked with HR, Operation, and procurement for HSBC Bank Egypt's 63 branches.
• Completed CAFM Implementation for King Abdul Aziz Economic City Jeddah KSA.
• Emirates Nuclear project successfully mobilized.
• Successful transition for the New York University Project.
• Mobilization of the Dubai Mall Project by handling operations, Helpdesk issues, and manpower deployment along with the support of HR.

• Reading
• Exploring new places
• Helping & Consoling

• Client Engagement, Reporting to clients and catching up on weekly/Bi-weekly/Monthly calls., Sharing HSEQ and project reports to the client, Assisting clients related to all FM tasks., Client satisfaction and feedback on priority.
• HSSE, Taking interviews of all the sub-contractors and briefing them about building and emergency and safety procedures., Aligned and follow the ACW and other HSE requirements., Maintaining the orientation checklist and spot check with the contractors., Good Catches to find and track contractors' working hours along with incident reporting., Ensured all activities met and integrated with the group requirements for HSEQ, legal and statutory requirements, and general duty of care Ensure safety standards are followed throughout the facility.
• Operations Responsibilities As: (Senior Facilities Manager Role + Call center & CAFM Head), A successful career, both operational and strategic, supporting business growth and opportunities, maintaining the delivery of Facilities Management, Projects, Portfolio administration, and Workplace Strategies regionally and throughout Gulf., Excellent working relationships with FM Teams and individuals across various client contracts and market sectors delivered through a supportive and influential leadership approach, established through experience as an in-house and outsourced provider., A highly successful background in delivering demanding and varied projects including transitions across multiple locations, maintaining working relationships with global Teams and individuals across various clients, contracts, and market sectors delivered through a supportive and influential leadership approach, established through experience as an inhouse and outsourced provider., Possesses excellent interpersonal, communication, and negotiation skills, the ability to take decisions as well as motivating, managing, mentoring, training, and develop, a successful team, and thrives in highly pressurized and challenging working environments., Identifies new business opportunities and maintains an outstanding relationship with customers/clients to ensure a clear understanding of business strategies and objectives, with the ability to guide and influence. Assisting in the control of all financial and commercial aspects of the projects., Planned strategy to ensure efficient management of assets - Managed, maintained and supported the reliability of the systems of the organization., Complete various reports accurately and timely as per client requirements. Monitor all processes according to SOP and ensure work is completed within the agreed SLA timeframe., Ensuring sub-contractors must adhere to contractual obligations and their performance against delivery requirements, Preparing and aligning CAFM procedures along with the contractual agreement., With Support from IT Services, apply technical knowledge and skills, to ensure best use of the CAFM system, using judgment to identify opportunities and initiate developments that improve effectiveness and efficiency., Analyze work activities to ensure the effective and efficient use of capital and consumable equipment and resources., Provide data analysis and reporting on key PPM and Reactive CAFM data, including performance reports to support the management of both internal operatives and external contractors., Handling customer escalations and all customer relations issues., Coaching, training and developing team members in soft skills., Assessing the customer service department's operational performance, Working together with the procurement departments on finalizing or terminating the vendor's contract in case for any issues., Demonstrated ability to work effectively with all levels of employees in diverse. and corporate environments, Exposure to working with almost all types of industries and different working cultures, and awareness of multicultural issues. Expertise in devising as an office manager, Coordinator, Human Resources, Administration systems, and implementations., Monthly Utilization within the budget provided by the client and agreed upon in the contract.
• CAFM & Helpdesk Responsibilities As:, Accountable for CAFM transition and setup on-site for newly awarded projects., Preparing and aligning CAFM procedures along with the contractual agreement., Data analysis to assist the operation team with the required resources and budget required for assigning and allocating the PDAs, With Support from IT Services, apply technical knowledge and skills, to ensure best use of the CAFM system, using judgment to identify opportunities and initiate developments that improve effectiveness and efficiency., Analyze work activities to ensure the effective and efficient use of capital and consumable equipment and resources., Provide data analysis and reporting on key PPM and Reactive CAFM data, including performance reports to support the management of both internal operatives and external contractors., Handling customer escalations and all customer relations issues., Coaching, training and developing team members in soft skills., Assessing the customer service department's operational performance against set KPIs., Act as the central conduit between the help desk function and the facilities team in order to provide an efficient and timely response to any reported issues., In the event of a facility emergency, assist in achieving a timely resolution.
• Reporting, Weekly Updates/ Monthly Reports, Demand Manager QBR Report, IFM Operations Dubai, CAFM Dashboard, SLA Performance Trackers, Stakeholder surveys Preliminary scores, Maintaining Site Manual, PPM Records and check, Maintaining/Presenting Global Data for all regions