Samir Saber
ABU Dhabi. UAE
Summary
Sales professional with 8 years of experience in building strong client relationships and identifying customer needs. Proven ability to exceed sales targets through exceptional communication and collaboration skills. Skilled in developing strategic sales plans and leading teams to deliver high performance and outstanding customer service. Expertise in handling objections and complaints effectively, ensuring client satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Senior Sales Executive
Duty Free Abu Dhabi Freezone
Abu Dhabi
11.2023 - Current
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Adapted selling style based on customer profile and requirements.
- Shared comprehensive brand and product knowledge to maximise sales.
- Provided exceptional after-sales support, addressing any customer concerns and fostering loyalty.
- Showcased product features and benefits to drive sales.
- Contacted customers after sales to assess satisfaction and offer additional products and services.
- Grew brand awareness by increasing market penetration.
- Provided training and mentorship to new sales staff, sharing knowledge and best practices to enhance team performance.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Engaged with customers to better understand needs and deliver excellent service.
- Actively listened to customers to fully understand requests and address concerns.
- Trained and mentored employees to maximise team performance.
- Processed cash, credit card and voucher payments using POS terminals.
- Mastered use of POS systems for order processing, billing, and sales tracking.
- Processed transactions efficiently, utilising POS systems to handle cash and card payments.
- Advised customers on product range, price, delivery, warranties and product use.
- Promoted company products and experiences with passion and enthusiasm, increasing customer engagement.
- Collaborated with ZADINA, CROWN DATE, PETIT GOURMET, BATEEL DATES, EMIRATES DATES,TOBLERONE,PATCHI,ORIENT DELIGHTS DUBAI CHOCOLATE, MIRZA, LINDT, GODIVA.
- Created daily performance reports for ongoing monitoring, enabling improved sales strategy as BRAND AMBASSADOR
- Achieved and surpassed sales targets consistently, contributing significantly to the company's growth and profitability.
- Adapted sales techniques and approaches in response to market changes and competitive pressures.
- Prepared detailed sales reports and forecasts for senior management, providing insights into sales activities and outcomes.
- Picked up additional tasks to aid team success.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Delivery and Visual Merchandising. KPI reports
Sales Manager
La Soul Belgium Chocolate
08.2022 - 08.2023
- Encouraged sales teams to enhance strategies through competitions and tailored coaching plans.
- Facilitated training sessions for sales personnel to develop product knowledge and improve sales techniques.
- Managed store operations, including opening and closing procedures.
Retail Branch Manager
Labelle Chocolate
07.2018 - 07.2021
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
- Managed daily operations of branch, overseeing staff performance and customer service standards.
- Developed and implemented strategies to increase sales and profitability within the branch.
Brand Representative
Adidas & Puma
Egypt, Egypt
01.2012 - 04.2017
- Collaborated with sales teams to align marketing strategies with sales objectives, driving revenue growth.
- Collaborated with marketing team to design and distribute effective promotional materials, boosting brand recognition.
- Adapted communication style to suit diverse audiences, effectively conveying brand values and product benefits.
Education
Diploma of Higher Education - Bachelor of Arts
Faculty of Arts, Mansoura University
EgyptSkills
- Customer relationship management
- Sales strategy development
- Market analysis
- Product promotion
- Adaptive selling
- Team leadership
- Product knowledge
- Customer relationship management (CRM) database building
- Cross-selling and upselling
- Profit and loss understanding
Languages
English
Intermediate
B1
Arabic
Intermediate
B1
Interests
- MUSIC - SPORTS SWIMMING - FOOTBALL
Timeline
Senior Sales Executive
Duty Free Abu Dhabi Freezone
11.2023 - Current
Sales Manager
La Soul Belgium Chocolate
08.2022 - 08.2023
Retail Branch Manager
Labelle Chocolate
07.2018 - 07.2021
Brand Representative
Adidas & Puma
01.2012 - 04.2017
Diploma of Higher Education - Bachelor of Arts
Faculty of Arts, Mansoura University