University degrees
Samira Ablan
DUBAI
Summary
Dedicated professional offering customer service over 10 years as cabin crew in domestic and international airlines, and as a customer service representative in several commercial industries.
Poised, personable and dedicated to team-driven environment. Known for excellent customer relations, welcoming attitude, for remain cool under pressure and adapting to new situations and challenges, offering excellent communication and good judgment.
Motivated to learn, grow and excel in the career, looking to join a top company.
Overview
2
2
13
13
Courses
9
9
Years of professional experience
Work History
Senior Cabin Crew Member
Turpial Airlines
Valencia
01.2018 - 04.2018
- Manage and coach regular cabin crew members during flights.
- Ensure preflight liaison with the captain to ascertain flight details (time, weather, special instructions and considerations, and to confirm emergency signals, etc).
- Conduct preflight crew briefing to assign crew positions, review flight conditions, confirm revision status of flight attendant manuals, review selected emergency procedures, and to assess the grooming standard amongst the crew members.
- Supervise pre-boarding cabin security and emergency equipment checks to ensure all required equipment is onboard and serviceable, that there are no suspicious packages or items present within the cabin, and to verify that there is no evidence that the security of the cabin has been compromised.
- Ensure that sufficient meals, beverages, bar stock and duty free items have been boarded, checked for security and appropriately stowed.
- In coordination with the captain, commencing passenger boarding at the appropriate time, ensuring that boarding documentation is verified when required and that carry-on baggage conforms to company standards and limitations
- Facilitate boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Assist with carry-on baggage stowing.
- Make appropriate PA system announcements during boarding and, as appropriate, during all other phases of flight.
- Conduct passenger safety briefings/demonstrations.
- Ensure that the total number of passengers on board matches the passenger manifest.
- Advise the captain when boarding is complete and, in coordination with the Captain and Ground Supervisor, ensuring that all cabin doors are closed and secured.
- Ensure that Flight Deck Security is maintained at all times.
- Direct the arming/disarming of door emergency evacuation slides.
- Ensure that the cabin is secure (passengers seated with seat belts fastened, all cabin baggage stowed and secured, all galleys and lavatories secure) for takeoff, landing and at any other time directed by the captain.
- Coordinate and direct the efforts of the cabin crew in the event of an inflight fire or other emergency, a medical incident or an unruly passenger.
- In the event of a diversion, or the requirement for an emergency landing or ditching, coordinate with the Captain to obtain the emergency briefing, brief the cabin crew and supervise the preparation of the cabin and passengers.
- Ensure that the captain is kept aware of any security issue, medical concern, equipment malfunction or any emergency situation in a clear, unambiguous manner.
- Overall in charge of the whole main galley and catering orders.
- Ensure aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Ensure safety and comfort of customers onboard aircraft.
- Resolve passenger situations during flight involving disorderly passengers and medical emergencies.
- Answer passengers' questions and provide solutions to issues arising during flights.
- Attend workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Facilitate communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Provide excellent VVIP enhance service to the guest on the board.
- Handle VVIP guest and bussines travelers and provided excellent service according to their needs.
- Organize VVIP catering on the aircraft keeping in mind the guest preference.
- Prepare reports whenever there is an incident on the aircraft or when it is necessary.
Cabin Crew Member
Turpial Airlines
Maiquetia
02.2016 - 12.2017
- Ensure the safety of the flight deck.
- Assure the safety and comfort of passengers during a flight.
- Participate in the safety pre-flight briefing with all mandatory documents.
- Check the availability, accessibility and serviceability of aircraft emergency systems and cabin equipments.
- Check crew seat, interphone and galley equipments.
- Assist passengers with stowing luggage and answering questions regarding flight information.
- Comply with special passenger procedures (sick passengers, INADs, PRMs, UMs, DEPOs, passengers with assistance animals, etc.).
- Provide care for passengers who require special assistance and distribute infant seat belts during embarkation.
- Relocate passengers incorrectly seated, passengers who obstruct safety equipments or exits and passengers with special assistance seated in emergency exits.
- Confirmation of number of passenger on board.
- Resolved passenger situations during flight and medical emergencies.
- Arming/disarming exit doors.
- Ensuring the highest level of safety by announcing and demonstrating safety procedures.
- Secure the cabin for takeoff and landing.
- Verifying passengers compliance with safety regulations throughout all the stages of flight.
- Enhance the customer's experience by offering beverages and onboard snack options.
- Assist the senior cabin crew with the management of a galley and catering.
- Inspect and record inventory levels after each flight.
- Monitor toilets.
- Collect rubbish.
- Confirm at the final destination that there are not passengers belongings on board left behind.
- Ensure the procedure when refueling with passengers on board.
- Remain alert to avoid cases of unlawful interference and dangerous goods and if they occur comply with the procedures.
- Maintain a good CRM with the crew during whole operation.
- Attend workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep updated of all new requirements and procedures.
- Work at flexible hours; night, weekend, and holiday shifts.
Customer Service Bank Teller
Mercantil C.A Banco Universal
Valencia
11.2012 - 10.2015
- Shape the customer’s initial impression of the bank.
- Responsible for the day-to-day financial transactions that customers of a bank need to take care of (opening of accounts, accepting withdrawals and deposits, processing loan requests, transferring money from one account to another, checking cash etc.).
- Fill out paperwork/deposit and withdrawal slips.
- Oversee ATM deposits and withdrawals.
- Maintain adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary.
- Balance cash drawer in accordance with Bank procedures and regulations including the processing of cashed checks.
- Balance numbers at the end of the business day.
- Assist in ordering, receiving, verifying, and distributing cash.
- Maintain the highest level of confidentiality with all information obtained.
- Answer pertinent questions, and promoting the bank’s services.
- Provide timely solutions for customer queries and also ensuring that problems don’t occur again.
- Direct the customer to the correct person-in-charge when handling the query was beyond my capability.
- Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers.
- Lear quickly new skills and apply them to daily tasks, improving efficiency and productivity.
- Contribute to the fulfillment of department and company objectives and goals.
- Carry out day-day-day duties accurately and efficiently.
- Perform duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Comply with all department and company policies, procedures and regulations.
- Offer friendly and efficient service to customers, handle challenging situations with ease.
Cabin Crew Member
Rutaca Airlines
Maiquetia
02.2009 - 11.2012
- Ensure the safety of the flight deck.
- Assure the safety and comfort of passengers during a flight.
- Participate in the safety pre-flight briefing with all mandatory documents.
- Check the availability, accessibility and serviceability of aircraft emergency systems and cabin equipments.
- Check crew seat, interphone and galley equipments.
- Assist passengers with stowing luggage and answering questions regarding flight information.
- Comply with special passenger procedures (sick passengers, INADs, PRMs, UMs, DEPOs, passengers with assistance animals, etc.).
- Provide care for passengers who require special assistance and distribute infant seat belts during embarkation.
- Relocate passengers incorrectly seated, passengers who obstruct safety equipments or exits and passengers with special assistance seated in emergency exits.
- Confirmation of number of passenger on board.
- Resolved passenger situations during flight and medical emergencies.
- Arming/disarming exit doors.
- Ensuring the highest level of safety by announcing and demonstrating safety procedures.
- Secure the cabin for takeoff and landing.
- Verifying passengers compliance with safety regulations throughout all the stages of flight.
- Enhance the customer's experience by offering beverages and onboard snack options.
- Assist the senior cabin crew with the management of a galley and catering.
- Inspect and record inventory levels after each flight.
- Monitor toilets.
- Collect rubbish.
- Confirm at the final destination that there are not passengers belongings on board left behind.
- Ensure the procedure when refueling with passengers on board.
- Remain alert to avoid cases of unlawful interference and dangerous goods and if they occur comply with the procedures.
- Maintain good CRM with the crew during whole operation.
- Attend workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep updated of all new requirements and procedures.
- Work at flexible hours; night, weekend, and holiday shifts.
Education
BBA - Accounting
Instituto Universitario José Antonio Páez
Valencia, Carabobo, Venezuela07.2017
Associate of Science - Tax Administration
I.U.T.I.R.L.A
La Guaira, Vargas, Venezuela.08.2012
Cabin Crew - Aviation
Instituto Técnico De Formación Aeronáutica
Barquisimeto, Lara, Venezuela05.2008
Skills
- Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both, customers and employees
- Good interpersonal and teamwork skills
- Mathematical skills
- Strong communication and organizational skills
- Friendly and smiley personality to connect with people
- Organized, Professional and Responsible
- Well Groomed
- Ability to work in a fast-paced environment & under pressure as needed
- Ability to make sound decisions
- Ability to solve disputes and complaints
- Adaptable and Flexible
- Cleanliness and sanitation
Accomplishments
Profesional Achievements:
- Have successfully completed 2 university degrees while working as a cabin crew.
- Actively participate during the certification process of the boeing 737-400 aircraft of Turpial Airlines.
- Participate in the successful start of Turpial Airlines' commercial aviation operations.
- Be rewarded with a job promotion as a Senior cabin crew.
- Be an instructor during the training of new join cabin crew in Turpial Airlines.
- Represent Rutaca Airlines as Cabin Crew in the International Tourism Fair (FITVEN 2009).
- Long-term employments without absence from work.
Personal Achievements:
- Have a beautiful family.
- Being able to provide a good education to my daughters.
- Have economic and emotional stability.
- Being able to work on what I am passionate about.
Certification
- Teaching Induction, Aeroclub Valencia A.C - 110 academic theoretical hours, 30 hours of academic practice, December 2017.
- Professional Makeup Artist and Image Consultant, Kayra Makeup International - 80 Academic Hours, July 2017.
- The Universal Precaution Compliance Kit, Turpial Airlines - 04 academic hours, March 2017.
- Emergency Training, Turpial Airlines - 40 academic hours, December 2016.
- Systems of the Aircraft Boeing 737 Classic - Turpial Airlines, 40 academic hours, May 2016.
- International Auditing Standards, Universidad Arturo Michelena - 04 academic hours, May 2016.
- Handling Demanding Situations, Proactic Consultores C.A - 08 horas academicas, March 2015.
- First Aid, Instituto Tecnico de Formacion Aeronautica - 40 academic theoretical hours, 05 hours of academic practice,May 2008.
- Survival in water and jungle, Instituto Tecnico de Formacion Aeronautica - 30 academic theoretical hours, 36 hours of academic practice, May 2008.
- Unlawful Interference and Explosives, Instituto Tecnico de Formacion - Aeronautica, 20 academic theoretical hours, 06 hours of academic practice, May 2008.
- Onboard Service Excellence, Instituto Tecnico de Formacion Aeronautica - 14 academic theoretical hours, 06 hours of academic practice, May 2008.
- Dangerous Goods, Instituto Tecnico de Formacion Aeronautica - 20 academic theoretical hours, 06 hours of academic practice, May 2008.
- Firefighting, Instituto Tecnico de Formacion Aeronautica - 20 academic theoretical hours, 06 hours of academic practice, May 2008.
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
Senior Cabin Crew Member
Turpial Airlines
01.2018 - 04.2018
Cabin Crew Member
Turpial Airlines
02.2016 - 12.2017
Customer Service Bank Teller
Mercantil C.A Banco Universal
11.2012 - 10.2015
Cabin Crew Member
Rutaca Airlines
02.2009 - 11.2012
BBA - Accounting
Instituto Universitario José Antonio Páez
Associate of Science - Tax Administration
I.U.T.I.R.L.A
Cabin Crew - Aviation
Instituto Técnico De Formación Aeronáutica
Similar Profiles
Shalu SharmaShalu Sharma
Customer Service Representative Team Lead at Flair Airlines/ Porter AirlinesCustomer Service Representative Team Lead at Flair Airlines/ Porter Airlines
DAVID KOBYLARZDAVID KOBYLARZ
Commercial Airline Pilot at Trans World Airlines(TWA) /American AirlinesCommercial Airline Pilot at Trans World Airlines(TWA) /American Airlines
G. Tyler TenbrinkG. Tyler Tenbrink
Director, Talent Acquisition & Development at Piedmont Airlines- American Airlines GroupDirector, Talent Acquisition & Development at Piedmont Airlines- American Airlines Group
MOHAMMED ANASMOHAMMED ANAS
Freelancer at Stefab.comFreelancer at Stefab.com
ERICK SAIMON MMBAGAERICK SAIMON MMBAGA
Ramp Operations Team Leader at Dnata, The Emirates GroupRamp Operations Team Leader at Dnata, The Emirates Group