SAMIRA LARBI
Abu Dhabi
Summary
Highly organized and proactive Executive Assistant with a strong background in providing high-level administrative and operational support to CEOs. Proven ability to streamline administrative processes, manage complex calendars, and facilitate efficient communication. Adept at handling confidential information, coordinating projects, and ensuring smooth office operations. Possesses excellent problem-solving skills, a strong work ethic, and a collaborative approach. Seeking to leverage my experience to contribute to a dynamic Operations Department.
Overview
12
12
years of professional experience
Work History
Executive and Personnel Assistant to the CEO
Aquarius Global Limited
07.2024 - 03.2025
- Provided high-level administrative and operational support to the CEO, contributing to the efficient execution of strategic initiatives.
- Managed the CEO's complex calendar, scheduled meetings across different time zones, and coordinated detailed travel and logistical arrangements.
- Oversaw the invoicing process, managed recruitment-related administrative tasks, and prepared professional presentations and reports for the CEO and leadership team.
- Ensured smooth office operations by managing supplies, coordinating with IT for equipment maintenance, and implementing efficient administrative workflows.
- Supported operational processes by ensuring timely follow-up on action items and coordinating communication across various departments.
Customer Care Executive
Teleperformance / ALDAR
03.2023 - 07.2024
- Provided comprehensive customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction, contributing to efficient service operations.
- Managed customer accounts, maintained detailed records of interactions and resolutions in the CRM system, and followed up to ensure complete issue resolution.
- Conducted customer surveys to gather feedback on service quality, contributing insights for operational improvements and enhanced customer experience.
Executive Assistant to the CEO
PROVIEW GENERAL CONTRACTING
10.2021 - 01.2023
- Provided high-level administrative and operational support to the CEO, facilitating the smooth execution of daily operations and strategic projects.
- Managed the CEO's dynamic calendar, coordinated complex travel arrangements and logistics, and scheduled key meetings with internal and external stakeholders.
- Handled financial administration tasks, including processing invoices and expense reports, and supported recruitment logistics by scheduling interviews and managing candidate communication.
- Supported project coordination by tracking timelines, preparing documentation, and facilitating communication between relevant teams.
Executive Assistance to the CEO
BELLISSIMMO PROPERTY DEVELOPMENT
04.2018 - 07.2021
- Supported the CEO with diverse administrative and operational tasks, contributing to the overall efficiency of the organization.
- Negotiated with suppliers and delivery workers, and oversaw the ordering and logistics of materials based on forecasted demand.
- Provided operational supervision to team members, offering training and feedback to enhance performance and ensure efficient workflows.
- Managed databases, organized information, and built productive relationships with industry partners and vendors to support strategic business objectives.
Secretary and Executive Assistant
sadmi engineering
11.2016 - 03.2018
- Provided comprehensive administrative support, managed the executive calendar, and prepared agendas and materials for meetings.
- Handled correspondence, phone calls, and travel arrangements, ensuring efficient communication and logistical coordination.
- Maintained confidential records, managed office supplies and equipment, and facilitated smooth office operations.
- Liaised with vendors, contractors, and visitors, ensuring professional and efficient interactions.
Commercial Assistant
BROTHER CATERING
05.2015 - 07.2016
- Handled light accounting duties, maintained office supply inventory, and prepared essential spreadsheets and documents.
- Designed an optimized filing system to enhance office efficiency and researched the market to identify potential customers.
- Built relationships with clients, negotiated contracts, and analyzed customer feedback to improve sales strategies.
Customer Service Representative
FORWARD
03.2013 - 04.2015
- Handled customer inquiries and suggestions professionally, resolving issues and escalating complex matters as needed.
- Provided prompt and efficient service, maintained customer satisfaction, and offered comprehensive information about products and services.
- Maintained a detailed customer database and followed up on resolved issues to ensure high standards of customer service.
Education
High School Diploma -
ESCOMA SCHOOL
DHSS DIPLOMA - HIGH SPECIALIZED STUDY IN TRADING
03.2018
Skills
- Administrative Support: Calendar Management, Travel Coordination & Logistics, Meeting & Event Planning, Correspondence Management, Records Management, Report & Presentation Preparation, Office Management
- Operations Support: Operational Process Support, Timely Follow-up & Coordination, Workflow Management, Vendor Relations, Supply Chain Coordination, Logistics Support, Data Tracking & Reporting, Project Coordination, Documentation Control
- Financial Administration: Invoicing & Expense Reports, Budget Tracking, Purchase Order Processing
- Communication & Interpersonal: Excellent Communication Skills (Written & Verbal), Customer Service, Relationship Building, Interpersonal Communication, Liaison between CEO and Internal/External Stakeholders, Team Collaboration
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel (including advanced functions for data management, reporting, and analysis), PowerPoint, Outlook)
- Languages: French (C2- Bilingual/Proficient), Arabic (C2- Bilingual/Proficient), English (C1- Advanced)
Timeline
Executive and Personnel Assistant to the CEO
Aquarius Global Limited
07.2024 - 03.2025
Customer Care Executive
Teleperformance / ALDAR
03.2023 - 07.2024
Executive Assistant to the CEO
PROVIEW GENERAL CONTRACTING
10.2021 - 01.2023
Executive Assistance to the CEO
BELLISSIMMO PROPERTY DEVELOPMENT
04.2018 - 07.2021
Secretary and Executive Assistant
sadmi engineering
11.2016 - 03.2018
Commercial Assistant
BROTHER CATERING
05.2015 - 07.2016
Customer Service Representative
FORWARD
03.2013 - 04.2015
DHSS DIPLOMA - HIGH SPECIALIZED STUDY IN TRADING
High School Diploma -
ESCOMA SCHOOL
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