Summary
Overview
Work history
Education
Skills
Languages
Timeline
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SAMMY TARANGEI

SAMMY TARANGEI

DUBAI,UAE

Summary

Results-oriented professional with expertise in customer service, sales, and leadership. Proven track record in customer centric mindset. Strong communication and interpersonal skills and enhancing ability to deliver customer-focused solutions. Committed to continuous improvement and professional growth within the industry. Attention to detail with a Team player attitude. Learning agility

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work history

SALES SUPPORT ASSOCIATE

AHMED SEDDIQI MULTI HIGH END DUBAI MALL
Dubai, UAE
03.2024 - Current
  • Delivered exceptional customer service with a welcoming demeanour.
  • Addressed client enquiries and fulfilled needs promptly.
  • Managed client appointments efficiently to optimise scheduling.
  • Proactively assisted clients with luggage to enhance luxury experience.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Handled customer complaints professionally and courteously.
  • Seated clients during wait for sales assistance, ensuring comfort.
  • Collaborated with team members to foster a supportive environment.
  • Expressed gratitude to clients upon departure, reinforcing positive relationships.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Carried out day-to-day duties accurately and efficiently.

CALL CENTRE AGENT

CONTACT CENTRE INTERNATIONAL (CCI KENYA)
Nairobi, Kenya
07.2023 - 11.2023
  • Increased client trust by providing accurate product information.
  • Conducted market research surveys over the phone to gather valuable consumer insights.
  • Used persuasive selling techniques to promote company products and services successfully.
  • Streamlined communication with customers to understand needs better.
  • Facilitated positive customer experiences with attentive service.
  • Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
  • Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints.
  • Managed high volume of inbound calls, ensuring swift response times.
  • Improved team productivity through effective collaboration and teamwork.
  • Built long-term client relationships through exceptional customer service skills.
  • Assisted in training new staff members, fostering a supportive work environment.
  • Utilised multi-line telephone systems for efficient call handling.
  • Handled sensitive personal data responsibly whilst maintaining confidentiality.
  • Handled customer queries focused on first-call resolution.
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers.
  • Managed and escalated complaints effectively, resulting in positive customer outcomes.

BELL PERSON

IBIS STYLES HOTEL
Nairobi, Kenya
02.2023 - 06.2023
  • Facilitated check-in and check-out processes, ensuring efficiency and guest satisfaction.
  • Managed guest interactions, providing exceptional service throughout their stay.
  • Handled sales of products and services, contributing to revenue growth.
  • Received payments for services, maintaining accurate financial records.
  • Escorted guests to their rooms, offering assistance with luggage and special requests.
  • Ensured safety and security of guests' belongings through proper labelling and storage.
  • Coordinated guest transfers and organised tours to enhance overall experience.
  • Conducted regular hotel tours to familiarise new guests.

FRONT DESK RECEPTIONIST

WINDSOR GOLF HOTEL AND COUNTRY CLUB
Nairobi, Kenya
05.2020 - 01.2023
  • Attended to emergency situations calmly whilst contacting appropriate personnel swiftly.
  • Updated all company contact lists regularly, providing ease of access to information..
  • Assisted HR department in conducting interviews by setting up interview schedules and rooms.
  • Monitored visitor access meticulously, enhancing security within premises.
  • Created welcoming atmosphere for visitors by maintaining clean and organised reception area.
  • Improved office efficiency by managing incoming calls and direct them to appropriate departments.
  • Handled customer complaints professionally, ensuring satisfactory resolution.
  • Helped in preparing meeting rooms before client visits or meetings took place..
  • Provided accurate information about company services to clients, enhancing brand image.
  • Assisted in keeping track of office supplies, avoiding sudden shortage.
  • Facilitated smooth operations for front desk area by handling all administrative tasks.
  • Kept reception area clean and organised to uphold professional office reputation.

WAITER

RADISSON BLU HOTEL
Nairobi, Kenya
04.2019 - 02.2020
  • Managed table settings to optimise dining experience and maximise capacity.
  • Delivered exceptional customer service through friendly and polite interactions.
  • Explained dish components clearly to assist customers in decision-making.
  • Maintained professional appearance, positively reflecting on establishment image.
  • Collaborated with kitchen staff for efficient order delivery and service.
  • Ensured cleanliness through regular sweeping and wiping of restaurant areas.
  • Accommodated special dietary requests, enhancing overall dining experience.
  • Demonstrated proficiency in Point of Sale systems for accurate billing.

WAITER

WINDSOR GOLF HOTEL AND COUNTRY CLUB
Nairobi, Kenya
10.2016 - 11.2018
  • Delivered excellent customer service through friendly and polite interaction.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Worked collaboratively with kitchen staff for efficient service delivery.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Demonstrated proficiency in using Point of Sale systems for accurate billing.
  • Mitigated complaints effectively by empathetically listening and offering solutions.
  • Relayed feedback from customers to management for continuous improvement.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Explained dish components clearly to inform customers' decisions.
  • Accommodated special dietary requests, enhancing customer dining experience.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Upheld health and safety standards by regularly sanitising hands and work areas.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

FRONT DESK ADMIN

MILIMANI BACKPACKERS
Nairobi, Kenya
06.2017 - 11.2017
  • Executed day-to-day duties with accuracy and efficiency.
  • Learned and applied new skills to enhance productivity.
  • Delivered tasks within tight deadlines consistently.
  • Provided friendly customer service, managing challenging situations effectively.
  • Resolved issues, significantly increasing customer satisfaction.
  • Completed customer orders swiftly while maintaining high accuracy.
  • Utilised critical thinking to analyse problems and evaluate solutions.

FRONT DESK RECEPTIONIST (INTERN)

FOUR POINTS BY SHERATON
Nairobi, Kenya
12.2016 - 04.2017
  • Resolved customer complaints efficiently, ensuring satisfactory outcomes.
  • Coordinated with maintenance staff to uphold cleanliness and hygiene standards in lobby area.
  • Prepared meeting rooms prior to client visits, ensuring readiness.
  • Welcomed guests upon arrival, creating positive first impressions for organisation.
  • Maintained organised reception area to foster a welcoming atmosphere for visitors.
  • Tracked office supplies effectively, preventing shortages.
  • Provided accurate information about company services to clients, strengthening brand image.
  • Updated visitor logs daily to ensure precise data entry.

Education

Certificate - front office operations and customer service

International Hotel &Tourism Institute
Kenya
01.2016 - 09.2016

Diploma - High School

Kyangala Boys High School
Kenya
01.2011 - 12.2014

Skills

  • Customer service
  • Team player
  • Interpersonal skills
  • Active listening
  • Communication skills
  • Problem solving
  • Time management
  • Presentation skills
  • Resourcefulness
  • Independence
  • Attention to detail
  • Ability to work under pressure
  • Customer centricity
  • Personality
  • Passion
  • Professionalism


  • Motivation
  • Reliability
  • Hardworking
  • Sales skills
  • Decision making
  • Goal orientation
  • Problem-solving
  • Public speaking
  • Leadership
  • Upselling
  • Strategic planning
  • Team building

Languages

English
Fluent
Swahili
Fluent

Timeline

SALES SUPPORT ASSOCIATE

AHMED SEDDIQI MULTI HIGH END DUBAI MALL
03.2024 - Current

CALL CENTRE AGENT

CONTACT CENTRE INTERNATIONAL (CCI KENYA)
07.2023 - 11.2023

BELL PERSON

IBIS STYLES HOTEL
02.2023 - 06.2023

FRONT DESK RECEPTIONIST

WINDSOR GOLF HOTEL AND COUNTRY CLUB
05.2020 - 01.2023

WAITER

RADISSON BLU HOTEL
04.2019 - 02.2020

FRONT DESK ADMIN

MILIMANI BACKPACKERS
06.2017 - 11.2017

FRONT DESK RECEPTIONIST (INTERN)

FOUR POINTS BY SHERATON
12.2016 - 04.2017

WAITER

WINDSOR GOLF HOTEL AND COUNTRY CLUB
10.2016 - 11.2018

Certificate - front office operations and customer service

International Hotel &Tourism Institute
01.2016 - 09.2016

Diploma - High School

Kyangala Boys High School
01.2011 - 12.2014

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SAMMY TARANGEI