Samrin Reyaz

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Title: Sales and Customer Support Executive

Sales and customer support roles involve a combination of responsibilities aimed at driving revenue, building customer relationships, and ensuring overall satisfaction. Here are key details:

Sales Responsibilities:

• Meeting and exceeding sales targets through proactive engagement with prospects and clients.
• Utilizing effective sales techniques, negotiation skills, and product knowledge to close deals.
• Identifying opportunities for upselling or cross-selling additional products/services.

Customer Support Responsibilities:

• Addressing customer inquiries, concerns, and issues in a timely and efficient manner.
• Providing product/service information, troubleshooting problems, and ensuring customer satisfaction.
• Utilizing empathy and effective communication to build strong customer relationships.

Common Responsibilities:

• Maintaining accurate records of customer interactions and transactions in a CRM system.
• Collaborating with cross-functional teams, including marketing and product development.
• Staying updated on industry trends, products, and services to better assist customers.

Key Skills:

Excellent communication and interpersonal skills.

• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using customer support tools and CRM software.
• Results-oriented with a focus on meeting and exceeding sales targets.

Overall Goal:

The overarching goal of individuals in sales and customer support roles is to contribute to business growth by acquiring new customers, retaining existing ones, and ensuring a positive customer experience that leads to loyalty and advocacy.

• Traveling
• Photography
• Movies