SAMROJ SEN THAKURI

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked Like ;About portions, ingredients or potential food allergies) Prepare tables by setting up linens, silverware and glasses.
• Inform customers about the day's specials
• Offer menu recommendations upon request.
• Maintained high standards of food hygiene and customer service with strong quality and accuracy.
• Trained 30 wait staff in accurate order taking, reducing errors by 90%.
• Maximised staff engagement by recognising and rewarding top performers.
• Maintained clean front of house and work areas by adhering to agreed cleaning schedule.

Achievement

• Best Employee of the month : 1st April 2023
• Head volunteer on special events: Assisting over 600 guests per service with their needs

• Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders
• Planning drink menus and informing customers about new beverages and specials.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
• Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
• Followed food safety and hygiene requirements to protect guests.
• Rang up all drink and food orders in the POS system, collected payment for drink and food served, balanced all receipts and followed cash handling procedures .

Key Achievement : Mixologist

• Devised 10 original cocktail recipes that increased quarterly sales by 15%.
• Created 20+ season-themed cocktails that increased clientele by 15%.

• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate.
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Displayed and restocked merchandise by following brand guidelines.
• Checked notes carefully to spot counterfeit currency.
• Resolved customer complaints and answered queries about store products.
• Helped customers make product and service selections among range of options.
• Checked customer ID when selling age-restricted items, following store policy.
• Rang up all orders in the POS system, collected payment and balanced all receipts and followed cash handling procedures.