Sam S Jacob
Dubai,UAE
Summary
Over 18 years of experience in the events industry, specializing in operations, client relations, and human capital management. Successfully planned and executed high-profile events for Fortune 500 companies across EMEA and APAC regions. Proven ability to enhance client satisfaction and streamline event processes for optimal results.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work history
Head of Events
MICE MINDS (An ITL World Company)
Riyadh & Dubai, KSA & UAE
08.2016 - 08.2024
- Head of Events at MICE Minds (an ITL World Company) with extensive experience across EMEA & APAC.
- Expert in end-to-end event management—from concept and pitch to execution and reconciliation.
- Delivered international conferences, protocol events, and large-scale experiences for 75–3,000 guests.
- Managed high-level delegations, including Heads of State and dignitaries, with precision and discretion.
- Built and led an Events team from scratch, mentoring and empowering junior talent.
- Directed landmark projects such as inaugural ceremonies and centennial celebrations.
- Strong expertise in budgeting, forecasting, reconciliation, risk management, and vendor/client relations.
- Known for blending creativity with operational excellence, enhancing guest experiences globally.
Head of Event Operations
IDE Consulting Services Pvt Ltd.
Bengaluru, India
09.2012 - 06.2016
- Streamlined event rental approvals, ensuring suitability and maximizing venue utilization.
- Negotiated costs and logistics with clients, boosting satisfaction and repeat business.
- Optimized staffing by scheduling set-up crews, stagehands, and technical teams efficiently.
- Supervised on-site teams to deliver flawless events, resolving issues proactively.
- Enhanced client experience by providing clear guidance on venue services and capabilities.
- Strengthened planning efficiency through consistent communication and documentation.
- Delivered successful conferences by securing venues, arranging catering, managing budgets, and processing fees.
- Improved operational standards by overseeing venue upkeep, security, and equipment inventory.
Business Development & Client Relations
Denim India
Bengaluru, India
02.2012 - 11.2012
- Coordinated product launches to strengthen brand identity.
- Orchestrated seminars and conferences with flawless execution.
- Oversaw stall fabrication, elevating trade show visibility.
- Managed facility launch events to highlight business achievements.
- Developed employee engagement programmes, including Annual Days and Team Building Activities.
- Conducted outbound training sessions and family-oriented events.
Manager - Client Relations
beep experience management (p) ltd.
Bengaluru, India
10.2010 - 01.2012
- Pitched new business opportunities, securing long-term client partnerships.
- Built strong client relationships by managing expectations and aligning goals.
- Designed and delivered innovative, client-specific marketing campaigns.
- Partnered with Design, Production, and Senior Management for seamless execution.
- Contributed to an award-winning campaign (GOLD @ EEMAX Awards – Nokia Lumia Product Launch).
- Executed a high-profile event for 8,000 attendees while ensuring health and safety compliance.
Senior Client Servicing Executive to Manager
Buzzworks Business Services Pvt Ltd,
Bengaluru, India
08.2006 - 05.2010
- Managed client relations to enhance satisfaction and build long-term partnerships.
- Produced timely reports to inform stakeholders of project progress.
- Handled escalations effectively to mitigate client concerns and maintain service quality.
- Liaised with internal stakeholders, including Design, Production, and Senior Management, to ensure alignment.
Education
Post Graduate Diploma - Events & Public Relations
EMDI
Bengaluru / India 03.2005 - 03.2006
Skills
- Data analysis and reporting
- Cost estimating
- Negotiation & Contract Management Risk Management Budget Oversight
- Stakeholder Communication Client Relations Customer Service Excellence
- Project & Event Management Venue Sourcing Audio-Visual Technology Knowledge
- Leadership & Team Development Decision-Making Proactive Initiative
- Product & Industry Knowledge Safety & Compliance Microsoft Office Suite
References
References available upon request.
Profile
For a detailed overview of my professional achievements and client/colleague recommendations, please visit my LinkedIn profile.
Timeline
Head of Events
MICE MINDS (An ITL World Company)
08.2016 - 08.2024
Head of Event Operations
IDE Consulting Services Pvt Ltd.
09.2012 - 06.2016
Business Development & Client Relations
Denim India
02.2012 - 11.2012
Manager - Client Relations
beep experience management (p) ltd.
10.2010 - 01.2012
Senior Client Servicing Executive to Manager
Buzzworks Business Services Pvt Ltd,
08.2006 - 05.2010
Post Graduate Diploma - Events & Public Relations
EMDI
03.2005 - 03.2006
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