Samsad Ali
Deira,Dubai
Summary
Experienced professional with a strong background in e-commerce fulfillment and sales spanning over 11 years in the UAE. Proven expertise in managing end-to-end e-commerce operations, including inventory management, order processing, and logistics coordination. Adept at optimizing warehouse efficiency and ensuring timely delivery to meet customer expectations. Demonstrated success in sales associate roles, driving revenue growth through exceptional customer service and product knowledge. Highly organized with a commitment to achieving operational excellence and enhancing customer satisfaction. Seeking to leverage skills and experience in a challenging role within the e-commerce , Q-commerce or retail sector.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dock Admin / Floor Admin & Inventory Controller
Noon.com
Dubai, UAE
06.2019 - Current
- Conducted periodic cycle counts to maintain up-to-date information on available stock quantities, ensuring optimal order fulfillment rates.
- Collaborated with cross-functional teams to improve overall supply chain performance, resulting in better customer satisfaction.
- Reduced excess stock levels by conducting regular audits and adjusting ordering processes accordingly.
- Performed root cause analysis of discrepancies between physical inventory counts and system records, taking corrective actions where necessary.
- Established strong relationships with vendors to negotiate favorable terms, driving cost savings for the company.
- Trained and supervised employees in inventory management best practices, improving overall team performance.
- Maintained compliance with industry regulations related to inventory control, warehousing safety standards, and reporting requirements.
- Analyzing Dock Adherence and improving outcome from QMS(Queue Management System).
- Supervise receipt of all shipments. Process receiving, discrepancy, and damage reports as needed.
- Played a key role in the successful execution of e-commerce fulfillment strategies, meeting customer expectations and deadlines.
- Train, guide and evaluate new/old warehouse workers with respect to the ERP and best practices with improving productivity on the floor.
- Communicate job expectations and coach employees with addressing performance issues and communicate and collaborate with other team members and assign workload.
Sales Associate
Carrefour
Dubai.UAE
01.2017 - 04.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Sales Associate
Arabian Oasis General Trading
Dubai,UAE
03.2013 - 11.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Collaborated with team members to achieve monthly sales targets.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
High School Diploma -
SSLC, Government of Kerala
India,Kerala12.2010
Skills
- Warehouse Operations
- Inventory optimization
- Storage Solutions
- Stock replenishment
- Cost Reduction
- Quality Procedures
- Order Management
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Inventory Control
- Sales Planning
Certification
- Awarded as best accurate persons with the internal departments in 2021 last two quotes.
- Awarded as best Performer with the internal departments in 2023 last two quotes
Additional Information
- Gender - Male
- Nationality - Indian.
- Date of Birth - 25- Feb-1992
COMPUTER LITERACY
- Microsoft Excel
- Google Sheet
- Microsoft Word
- Microsoft PowerPoint
Languages
English
Malayalam
Hindi
Tamil
Timeline
Dock Admin / Floor Admin & Inventory Controller
Noon.com
06.2019 - Current
Sales Associate
Carrefour
01.2017 - 04.2019
Sales Associate
Arabian Oasis General Trading
03.2013 - 11.2016
High School Diploma -
SSLC, Government of Kerala