Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Samson P.

Samson P.

Dubai

Summary

Offering experience across various sectors of Facilities Management, Building Materials, Trading, Education & Retail.

Overview

25
25
years of professional experience

Work history

Customer Relationship Manager

Planet Eco Group, Dubai, UAE
07.2024 - Current

Responsibilities across the career

· Built and maintained long-term client relationships, ensuring high levels of satisfaction and repeat business.

· Analyzed customer data and feedback to identify trends, improve service delivery, and tailor offerings to client needs.

· Managed inbound and outbound communications, resolving inquiries

efficiently and professionally to enhance client trust.

· Collaborated with sales and marketing teams to develop customer

engagement strategies and drive client retention.

· Utilized CRM software to track interactions, monitor client preferences

· Prepared detailed client reports and performance metrics, contributing to strategic planning and service improvements.

· Handled conflict resolution and escalations, ensuring timely and satisfactory outcomes for clients.

. Target/Survey market trends for lead generation

Facilities Management functions

· Ensure smooth business activities handling clients, suppliers and

contractors

· Contract negotiations with the contractors/suppliers

· Resolving service complaints from the occupants of the properties

· Coordination with the service team

. Property management coordination/supervision




Customer Relationship Manager

Maintenance Central Group, Dubai, UAE
02.2019 - 03.2024

Administrator

Sultan Qaboos University/Hospital, Muscat
10.2008 - 10.2018

Administrative Manager

ITL-Cosmos Group, Dubai, UAE
10.2000 - 10.2008

Education

MBA -

Symbiosis Institute of Management Studies
Pune, India

Bachelors -

Osmania University
Hyderabad, India

RERA Certified Real Estate Broker -

Dubai RERA
Dubai, UAE

Certificate in Facilities Management -

V-Skills Institute
New Delhi, India

•Certificate in Computers MS Office - MS Excel, MS Word, MS Power point

Capital Computers, Dubai, UAE
Dubai, UAE

Skills

Certified Dubai RERA Real Estate Broker with knowledge on regulatory systems, property transactions, and leasing processes

Trakheesi System, Brokerage Offices Ranking System, and Real Estate Broker Card Categories

Roles and functions of:

Dubai Land Department (DLD)

Real Estate Regulatory Agency (RERA)

Rental Dispute Centre (RDC)

Familiar with property ownership types and legal frameworks

governing real estate

Property Sales Models

Cash Buyer – Mortgage-Free Property

Cash Buyer – Mortgaged Property

Mortgaged Buyer – Mortgage-Free Property

Mortgaged Buyer – Mortgaged Property

Transaction & Leasing Processes

Full knowledge of property transfer steps and requirements

Ejari registration process

Broker’s Regulations and ethical standards

Understanding of Jointly Owned Property management

Landlord and Tenant rights and obligations

Powers of Attorney

BEHAVIORAL COMPETENCIES

High degree of verbal, written and presentation skill

Analytical and pragmatic approach

High level of initiative and proactive

Team player with strong leadership skill

Negotiation and problem solving

Functional capability- resourceful and innovative

Ability to develop and lead new process and procedures

Interaction with different nationalities

Influence and inspire at all level

AWARDS WON

- Certificate of Appreciation for Excellent Performance- SQU

- Best Employee of the Year for Outstanding Performance-SQU

P E R S O N A L D E T A I L S

Languages Known:

English, Hindi, Arabic, Telugu,

Basic Malayalam Basic Tamil

HOBBIES

Music

Movies

Reading

Swimming

Nationality: Indian

Marital Status: Married

Driving License: GCC Driving License

Languages

English
Proficient (C2)
Arabic
Beginner
Hindi
Native

Timeline

Customer Relationship Manager

Planet Eco Group, Dubai, UAE
07.2024 - Current

Customer Relationship Manager

Maintenance Central Group, Dubai, UAE
02.2019 - 03.2024

Administrator

Sultan Qaboos University/Hospital, Muscat
10.2008 - 10.2018

Administrative Manager

ITL-Cosmos Group, Dubai, UAE
10.2000 - 10.2008

MBA -

Symbiosis Institute of Management Studies

Bachelors -

Osmania University

RERA Certified Real Estate Broker -

Dubai RERA

Certificate in Facilities Management -

V-Skills Institute

•Certificate in Computers MS Office - MS Excel, MS Word, MS Power point

Capital Computers, Dubai, UAE

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Samson P.