Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Samuel Abuya

Barista
Dubai
Samuel Abuya

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
years of professional experience
4
years of post-secondary education

Work History

Emirates Leisure Retails
Dubai

Barista
12.2019 - Current

Job overview

  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Controlled line and crowd with quick, efficient service.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Helped management keep adequate supply on hand by notifying of shortages.

Ibis Style Hotel, Jumeirah
Dubai

Room Attendant
09.2016 - 09.2019

Job overview

  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Checked appliances in guest rooms to determine good working order.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Transported and stored guest luggage to provide safekeeping of personal belongings.

Education

St. Peter's Abwao
Migori County, Kenya

High School Diploma
01.2011 - 11.2014

University Overview

Skills

Exceptional customer service

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Timeline

Barista
Emirates Leisure Retails
12.2019 - Current
Room Attendant
Ibis Style Hotel, Jumeirah
09.2016 - 09.2019
St. Peter's Abwao
High School Diploma
01.2011 - 11.2014

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Samuel Abuya Barista