Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Hi, I’m
LAALEJ AYOUB
Abu Dhabi Airport
Summary
Overview
8
years of professional experience
1
Certification
Work History
Etihad Airport Catering Services LLC
Waiter
03.2022 - Current
Job overview
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Pizza Hut
Supervisor
02.2016 - 03.2019
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Hassan 2nd Mohammedia UniversityMorocco
Bachelor of Arts from Sociology
07.2019
University Overview
Skills
- Interactive Management
- Order Accuracy and Delivery
- Warm and Friendly
- Team Player
- Guest Relations Management
- Conflict and Complaint Resolution
- Food Spoilage Prevention
- Staffing and Sales Reporting
- Investigating Complaints
- Employee Performance Evaluations
- Customer Service Best Practices
Certification
- Licensed Catering Supervisor Diploma at YUM - 2016 -2019
Languages
Arabic
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Upper intermediate (B2)
Timeline
Waiter
Etihad Airport Catering Services LLC
03.2022 - Current
Supervisor
Pizza Hut
02.2016 - 03.2019
Hassan 2nd Mohammedia University
Bachelor of Arts from Sociology
- Licensed Catering Supervisor Diploma at YUM - 2016 -2019
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