Samuel Chidi Ugorji
Doha,Qatar
Summary
Customer-oriented waiter with extensive experience in high-volume dining settings, providing refined and personalized service. Skilled in serving diverse international clientele with professionalism and meticulous attention to detail. Committed to enhancing guest experiences and contributing to MSC Cruises' reputation for European-standard hospitality.
Overview
9
9
years of professional experience
Work history
Waiter / Cashier
Evergreen Organics
Doha, Qatar
2023.01 - Current
- Delivered attentive table service aligned with fine dining expectations
- Explained menu items and assisted guests with dietary preferences
- Ensured guest satisfaction through personalized service
- Maintained strict hygiene standards
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Remained calm under pressure, ensuring better performance during peak hours.
Waiter
Millennium Central Hotel, Dubai, UAE
Dubai , United Arab Emirates
2017.02 - 2022.10
- Delivered excellent customer service through friendly and polite interaction.
- Maintained knowledge of menu items, leading to accurate order taking.
- Liaised with kitchen staff for prompt order delivery to customers.
- Explained dish components clearly to inform customers' decisions.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
Education
Bachelor of Science - Hospitality And Tourism Management
Imo State University
Owerri2014-02
Skills
- Fine dining service standards
- Wine & menu presentation
- Guest personalization
- Hygiene & sanitation compliance (HACCP)
- Upselling techniques
- POS Systems
Languages
English
Proficient
C2
Key Strengths
- Strong attention to detail and elegant service style
- Cultural awareness with international guests
- Ability to deliver luxury-level guest experience
Additional Information
Passport: Valid International Passport
Date of Expiry: 29/07/28
Height: 183 cm
Weight: 81 kg
Marital Status: Single
Medical Status: Fit for duty no restrictions
Timeline
Waiter / Cashier
Evergreen Organics
2023.01 - Current
Waiter
Millennium Central Hotel, Dubai, UAE
2017.02 - 2022.10
Bachelor of Science - Hospitality And Tourism Management
Imo State University