SAMUEL GATERI
Abu Dhabi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic individual with over 8 years experience in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
9
9
years of professional experience
Work History
Sales Executive
ETISALAT
12.2019 - Current
- Created professional sales presentations to creatively communicate product quality and market comparisons to other telecommunication service providers
- Strengthened profit opportunities by developing key customer relationships and effectively managing time/resources to meet sales objectives
- Skilfulf built rapport with new clients, identifying their customized needs and proactively promoting appropriate products and services
- Created unique customer packages to strategically upsell on accessories, extended warranty, and consumer packages, increasing average sales value by 14%.
General Technician
The Chedi Al-Bait Sharjah Resort
05.2018 - 11.2019
- Carried out pre-planned and reactive maintenance effectively and efficiently through 5s procedures while ensuring 100% safety
- Worked methodically and meticulously to consistently meet the demands of fast-paced hospitality operations
- Assessed, diagnosed, and resolved mechanical and electrical faults in HVAC, FCU, and Pneumatic machines within a maximum of 2 hours
- Maximized efficiencies, aligning planned outages and maintenance activities for minimal process disruption
- Performed mechanical Root Cause Analysis to breakdowns, applying fault finding and data acquisition to identify technical failures with 95% success.
Technician
Bidco Africa Refinery LTD (Kenya)
10.2015 - 04.2018
- Perform complex mechanical alignments and calibration of equipment to quality standards
- Monitor gauges, dials, and various indicators to verify proper machine operation
- Offer knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing effective manufacture and distribution of goods
- Executed diagnostics, troubleshooting, and evaluating the air compressor, motors, vapor absorption machine, and refrigeration compressors
- Maintained a 98% client satisfaction rate through diagnosis and fixing the production lines during the normal routine checks within 30 minutes.
Education
Health Safety And Environment -
BRIGHT TRAINING INSTITUTE
Qatar01.2018
Diploma In Technology -
TECHNICAL UNIVERSITY OF KENYA
Nairobi, Kenya01.2014
Skills
- Customer service
- Documenting and Reporting
- Excellent communication
- Negotiation
- Team collaboration
- Analytical and critical thinker
- Problem solving
- Tech savvy
- Energetic
- Project Management
- Upselling expertise
- SOP Adherence
Languages
English
Swahili
Interests
- Jogging
- Swimming
- Music
Personal Information
Date of Birth: 02/27/93
Timeline
Sales Executive
ETISALAT
12.2019 - Current
General Technician
The Chedi Al-Bait Sharjah Resort
05.2018 - 11.2019
Technician
Bidco Africa Refinery LTD (Kenya)
10.2015 - 04.2018
Health Safety And Environment -
BRIGHT TRAINING INSTITUTE
Diploma In Technology -
TECHNICAL UNIVERSITY OF KENYA
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