SAMUEL KOFI BERKO
Dubai- Barsha Heights
Summary
Experienced Head Waiter with over 8 years of experience in the Food and Beverage industry. Outgoing and enthusiastic professional with well-developed communication and organizational skills. Using a positive attitude, great attention to detail and accuracy, and a desire to succeed in a fast-paced food and beverage environment to make a difference, and to deliver the highest sales drive and quality service to maximize customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HEAD WAITER
SAMMACH SPOT RESTAURANT/JOES CAFE DUBAI MALL
06.2023 - Current
- Provides warm greetings to guests and accompany them through the restaurant
- Supports managerial staff while completing daily restaurant tasks
- Delivers courteous and efficient services to guests; ensuring guests are completely satisfied
- Applies thorough knowledge of all food and beverage items in the menu
- Interacts with guests while displaying products, utilizing food and beverage promotions, new menu items, and daily specials
- Processes guest orders in a timely manner, pre-checks, pickups and serves all food and beverage orders accurately, promptly and courteously
- Presents bills to the guests and ensured accurate payments are processed
- Ensures hygiene of the reception area and visitor facilities: cleans and resets the table after meals
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards
- Control inventories of food, equipment, and report shortages to designated personnel
- Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety
SENIOR WAITER
IKCON RESTAURANTS
05.2017 - 05.2023
- Provided customer service in accordance to standard operating procedures
- Greeted customers and escort them to their table
- Took accurate food and drink s orders, using a POS ordering software
- Informed the customers about the day’s specials
- Up-sold additional products when appropriate
- Checked customer’s IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Executed cash handling and banking procedures
- Arranged table settings and maintain a tidy dining area
- Monitored standards of guest facilities and services
- Coordinated with restaurant manager and performed all service as per requirement
- Ensured timely delivery of all food and beverage items to customers
- Earned management trust by serving as key holder, responsibly opening and closing store
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for
- Managed closing duties, including restocking items and reconciliation of the cash drawer
WAITER
KIZA RESTAURANT AND BAR
04.2015 - 04.2017
- Greeted customers and escort them to their table
- Took accurate food and drink s orders, using a POS ordering software
- Informed the customers about the day’s specials
- Up-sold additional products when appropriate
- Checked customer’s IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Executed cash handling and banking procedures
- Arranged table settings and maintain a tidy dining area
- Monitored standards of guest facilities and services
- Coordinated with restaurant manager and performed all service as per requirement
- Provided customer service in accordance to standard operating procedures
Education
Diploma - Hospitality management
Zenith University College
Accra06.2012
Skills
- Customer Service
- Sales
- Basic Maths
- Interpersonal skills
- Communication skills
- Problem solving
- Time management
- Bilingual
- Cashiering
- Food Safety
- Rapport-building
- Organizational skills
Certification
- Basic Food Hygiene Certificate, Dubai
- Occupational Health Certificate, Dubai
Languages
English
French
Personal Information
Nationality: Ghanaian/Jamaican
Timeline
HEAD WAITER
SAMMACH SPOT RESTAURANT/JOES CAFE DUBAI MALL
06.2023 - Current
SENIOR WAITER
IKCON RESTAURANTS
05.2017 - 05.2023
WAITER
KIZA RESTAURANT AND BAR
04.2015 - 04.2017
Diploma - Hospitality management
Zenith University College
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