Samuel Kwesi Ampomah
Dubai
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
WAITER
SUNSET HOSPITALITY AZURE BEACH RESTAURANT
01.2021 - 02.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
ROYAL COLLEGE
ACCRA GHANA05.2009
Skills
- High-Volume Dining
- Bill Computation
- Quality Control
- Safety and Sanitation
- Cool Under Pressure
- Relationship Management
- Guest Inquiries
- Industrious
Accomplishments
- Selected to serve notable VIP guests for major private events.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Advanced (C1)
Timeline
WAITER
SUNSET HOSPITALITY AZURE BEACH RESTAURANT
01.2021 - 02.2023
High School Diploma -
ROYAL COLLEGE
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