Samuel Nsia Lantei
Accra,United Arab Emirates
Summary
Looking forward to work with a team of diligent, efficient and dedicated professionals to enable obtain a growth-oriented position with a challenging career role in an environment which combines business and information technology for the achievements and enhancement of the set goals and objective of the company.
Overview
1
1
Certification
6
6
years of post-secondary education
16
16
years of professional experience
Work history
IT Support Assistance (Contract)
WaterAid Ghana
05.2022 - 06.2025
- Support with the procurement of IT equipment, including laptops, printers, cameras, and Printer toners
- Enrolment of new laptops into Intune
- Resolving Network-Related Issues
- Supporting staff with IT-related issues
- Maintaining IT-related equipment
Bright Senior High School, Akyim Kukurantumi
02.2022 - 05.2022
- Taught both SHS and JHS in ICT
- Introduction to computer
- Software/Hardware & their functions
- Word, Excel, Access & PowerPoint
IT Support Assistance (National Service)
WaterAid Ghana
09.2019 - 10.2020
- Resolving Network-Related Issues
- Supporting staff with IT-related issues
- Remotely troubleshooting of branch staff IT-related issues
Customer Care Executive, Koforidua Shop
AIRTEL GHANA LIMITED
11.2012 - 04.2018
- Resolving Network-Related Issues
- Handling of Customer requests over the phone
- Maintaining accurate customer records
- Minimizing customer dissatisfaction
- Educating customers about products and services
System/Network Administrator
INTERNATIONAL CENTRE FOR ENTERPRISE AND SUSTAINABLE DEVELOPMENT (ICED), NGO
01.2009 - 01.2012
- Network Administration and Support
- Hardware Maintenance, Support, and Repair
- System Upgrade and File Management
- Backup Management
- Staff training in ICT
- Non-staff training in ICT, including Introduction to Computers, Microsoft Office, and Hardware.
Education
Degree - Telecommunication
Koforidua Technical University
Koforidua 09.2019 - 08.2021
HND - Computer Science
Koforidua Polytechnic
Koforidua 09.2016 - 08.2019
Computer Networking and MCSE
Intercom Programming & Manufacturing Co. Ltd. (IPMC)
Accra 01.2006 - 01.2007
High School Diploma - Video Shooting
Crystal Motions Inc. (CMI)
Accra 01.2005 - 01.2005
Computer Hardware
MICAP-School of Applied Information Technology
Accra 01.2002 - 01.2002
NVTI Grade II
Opportunity Industrialization Centre (O.I.C)
01.1999 - 01.1999
B.E.C.E
Apenkwa Shiayennnoh Junior High School
01.1998 - 01.1998
Skills
- Problem-solving
- Computer Repairs
- Computer Networking
- Inventory management
- Team building
- Video shooting
Certification
2008 ICT Directorate, University of Ghana – Legon
REFEREES
- Jeffery, Wilson Mawuko, IT Manager, WaterAid, JeffreyMawuko@wateraid.org, WaterAid
- Perpetual, Yirenkyiwaa Diabene, Project Manager, BORDER Project, North Operations - Savelugu, perpetual_diabene@wvi.org, (+233) 243045339, BORDER Project, No. 3 Kotei Robertson Road, Noth Industrial Area, Accra, North Kaneshie, Ghana
- Evelyn, Fafa Oteb, fafalynn@yahoo.co.uk, +233 266 000 103, P.O. Box MP 359, Mamprobi-Accra
OTHER EXPERIENCES
- UAE Driver’s license holder (Light Vehicle)
- Ghana Driver’s license B holder
Timeline
IT Support Assistance (Contract)
WaterAid Ghana
05.2022 - 06.2025
Bright Senior High School, Akyim Kukurantumi
02.2022 - 05.2022
Degree - Telecommunication
Koforidua Technical University
09.2019 - 08.2021
IT Support Assistance (National Service)
WaterAid Ghana
09.2019 - 10.2020
HND - Computer Science
Koforidua Polytechnic
09.2016 - 08.2019
Customer Care Executive, Koforidua Shop
AIRTEL GHANA LIMITED
11.2012 - 04.2018
System/Network Administrator
INTERNATIONAL CENTRE FOR ENTERPRISE AND SUSTAINABLE DEVELOPMENT (ICED), NGO
01.2009 - 01.2012
Computer Networking and MCSE
Intercom Programming & Manufacturing Co. Ltd. (IPMC)
01.2006 - 01.2007
High School Diploma - Video Shooting
Crystal Motions Inc. (CMI)
01.2005 - 01.2005
Computer Hardware
MICAP-School of Applied Information Technology
01.2002 - 01.2002
NVTI Grade II
Opportunity Industrialization Centre (O.I.C)
01.1999 - 01.1999
B.E.C.E
Apenkwa Shiayennnoh Junior High School
01.1998 - 01.1998