Samuel Nsia Lantei
Accra,United Arab Emirates
Summary
Looking forward to work with a team of diligent, efficient and dedicated professionals to enable obtain a growth-oriented position with a challenging career role in an environment which combines business and information technology for the achievements and enhancement of the set goals and objective of the company.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
IT Support Assistance (Contract)
WaterAid Ghana
05.2022 - 06.2025
- Support with the procurement of IT equipment, including laptops, printers, cameras, and Printer toners
- Enrolment of new laptops into Intune
- Resolving Network-Related Issues
- Supporting staff with IT-related issues
- Maintaining IT-related equipment
Bright Senior High School, Akyim Kukurantumi
02.2022 - 05.2022
- Taught both SHS and JHS in ICT
- Introduction to computer
- Software/Hardware & their functions
- Word, Excel, Access & PowerPoint
IT Support Assistance (National Service)
WaterAid Ghana
09.2019 - 10.2020
- Resolving Network-Related Issues
- Supporting staff with IT-related issues
- Remotely troubleshooting of branch staff IT-related issues
Customer Care Executive, Koforidua Shop
AIRTEL GHANA LIMITED
11.2012 - 04.2018
- Resolving Network-Related Issues
- Handling of Customer requests over the phone
- Maintaining accurate customer records
- Minimizing customer dissatisfaction
- Educating customers about products and services
System/Network Administrator
INTERNATIONAL CENTRE FOR ENTERPRISE AND SUSTAINABLE DEVELOPMENT (ICED), NGO
01.2009 - 01.2012
- Network Administration and Support
- Hardware Maintenance, Support, and Repair
- System Upgrade and File Management
- Backup Management
- Staff training in ICT
- Non-staff training in ICT, including Introduction to Computers, Microsoft Office, and Hardware.
Education
Degree - Telecommunication
Koforidua Technical University
Koforidua 09.2019 - 08.2021
HND - Computer Science
Koforidua Polytechnic
Koforidua 09.2016 - 08.2019
Computer Networking and MCSE
Intercom Programming & Manufacturing Co. Ltd. (IPMC)
Accra 01.2006 - 01.2007
High School Diploma - Video Shooting
Crystal Motions Inc. (CMI)
Accra 01.2005 - 01.2005
Computer Hardware
MICAP-School of Applied Information Technology
Accra 01.2002 - 01.2002
NVTI Grade II
Opportunity Industrialization Centre (O.I.C)
01.1999 - 01.1999
B.E.C.E
Apenkwa Shiayennnoh Junior High School
01.1998 - 01.1998
Skills
- Problem-solving
- Computer Repairs
- Computer Networking
- Inventory management
- Team building
- Video shooting
Certification
2008 ICT Directorate, University of Ghana – Legon
REFEREES
- Jeffery, Wilson Mawuko, IT Manager, WaterAid, JeffreyMawuko@wateraid.org, WaterAid
- Perpetual, Yirenkyiwaa Diabene, Project Manager, BORDER Project, North Operations - Savelugu, perpetual_diabene@wvi.org, (+233) 243045339, BORDER Project, No. 3 Kotei Robertson Road, Noth Industrial Area, Accra, North Kaneshie, Ghana
- Evelyn, Fafa Oteb, fafalynn@yahoo.co.uk, +233 266 000 103, P.O. Box MP 359, Mamprobi-Accra
OTHER EXPERIENCES
- UAE Driver’s license holder (Light Vehicle)
- Ghana Driver’s license B holder
Timeline
IT Support Assistance (Contract)
WaterAid Ghana
05.2022 - 06.2025
Bright Senior High School, Akyim Kukurantumi
02.2022 - 05.2022
Degree - Telecommunication
Koforidua Technical University
09.2019 - 08.2021
IT Support Assistance (National Service)
WaterAid Ghana
09.2019 - 10.2020
HND - Computer Science
Koforidua Polytechnic
09.2016 - 08.2019
Customer Care Executive, Koforidua Shop
AIRTEL GHANA LIMITED
11.2012 - 04.2018
System/Network Administrator
INTERNATIONAL CENTRE FOR ENTERPRISE AND SUSTAINABLE DEVELOPMENT (ICED), NGO
01.2009 - 01.2012
Computer Networking and MCSE
Intercom Programming & Manufacturing Co. Ltd. (IPMC)
01.2006 - 01.2007
High School Diploma - Video Shooting
Crystal Motions Inc. (CMI)
01.2005 - 01.2005
Computer Hardware
MICAP-School of Applied Information Technology
01.2002 - 01.2002
NVTI Grade II
Opportunity Industrialization Centre (O.I.C)
01.1999 - 01.1999
B.E.C.E
Apenkwa Shiayennnoh Junior High School
01.1998 - 01.1998