Samuel Thomas

• Reporting to Managing Director
• Key responsibilities area & functions are:
• Customer – Oversee operation & service delivery team
• Operation – Day-to-day operation to meet all regulatory, business, strategic plans, SLA’s and KPI’s
• Vendor management & procurement – Negotiating with vendors and suppliers
• Data driven analysis in terms of pricing, services, after sale, AMC etc
• Before procurement & finalization of suppliers for Branch requirements
• People – Managing & dealing with all aspects of people management
• Financials – Responsible for branch budget, forecasting and all financial aspects.
• Annual turnover of AED 50ML and managed to increase revenue by 5%.
• Licenses renewal – Responsible for Trade license renewal of companies operating in Sharjah and Fujairah
• QHSE – Observe and operate within business to ensure that QHSE standards are maintained
• Business reporting & MIS to the Managing Director & board.

As a Service Delivery Manager, responsible for 25 schools within Dubai Operations, handling team of 18 Service Delivery executives, to ensure daily operational requirements are met and service is delivered to esteemed customer with high quality and standard at various level primarily focusing on core values of being Safe, timely and smart in schools serve.

Reporting to Head of Service Delivery. Key responsibilities are:

• School and Private Hire customer service
• Established employee development program within team.
• Marketing support and Business development to ensure new project planned and managed full project lifecycles, from conception through final completion.
• Fee collection Management
• Budget preparation, procurement and forecasting
• Proposal of new strategies and improvement initiatives
• School student ridership and penetration targets. Managed to increase student riders, thereby provided a considerable increase in revenue.
• Achieved annual turnover of AED 48 ML during 2021-22.
• Managing voice of customer (VOC)
• Safety management
• Business reporting & MIS

• This company is active in sales and distribution of Medical Products all over Oman. Reporting to Sales Manager. Was responsible for managing admin, accounts and purchase related matters and to coordinate sales activities with team of 5 sales personnel. Key functional areas were:
• Preparing Sales Invoices & Delivery orders in Tally 7.2
• Inventory control & movement of stock items
• Vendor management and control
• Bookkeeping and Payroll
• Preparation of trade letter of credit
• Preparation of monthly budgets, sales target and tender documents
• Preparing quotations request & forwarding to our principals in Europe & North America
• Monitoring & analysing market trends product
• Business correspondences to overseas clients through MS Outlook platform.

It is top most AICTE approved Private Institution in Bangalore offering UG Engineering Courses and PG courses. More than 2000 students on roll.
Reporting to Principal and Supervise admin & accounts division with a team of 10 staffs. Was responsible for overall administration of office.