SAMUEL YEBOAH
Dubai
Summary
Highly motivated and focused professional waiter with four years of experience in food and beverage service industry. Experience as a customer service professional adept at utilizing knowledge of the customer service industry successfully managing operations and treating all customers with kindness and hospitality.
Overview
4
4
years of professional experience
Work History
Waiter
Jumeirah Beach Hotel
01.2021 - 04.2023
- Giving a warm and friendly welcome to all the guests to ensure they have an exciting and safe experience
- Providing exceptional customer service of food and beverage delivery
- Advising guests about daily promotions and available offers
- Maintaining the required standards pertaining cleanliness and safety according to the company's standards
- Handling customer complaints or handing them on to Management
- Ensuring food and beverage orders are delivered to the table as per the LQA standards
- Assisting the guest with general enquiries about the hotel, its facilities, events, and functions taking place in Hotel and Dubai
- Offering sincere farewell and showing appreciation at the end of the conversation.
Restaurant Waiter
25”55” Burger Restaurant
12.2018 - 04.2020
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Providing customers with menus and explaining any daily specials or promotions.
- Accurately recording customers' food and drink orders and ensuring any special requests or dietary restrictions are noted.
- Bringing orders to the table in a timely manner, ensuring everything is correct and presented well.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Certificate - Business
Komeso High School
Ghana Komeso06.2015
Skills
- Customer service skills
- Strong communication skills
- Confident while dealing with a range of people
- Attention to detail and accuracy
- Adaptability
References
Available upon request.
Timeline
Waiter
Jumeirah Beach Hotel
01.2021 - 04.2023
Restaurant Waiter
25”55” Burger Restaurant
12.2018 - 04.2020
High School Certificate - Business
Komeso High School