Samuel Kinuthia Kinyanjui
Nairobi
Summary
With a proven track record at Raddison Hotel, I excelled in enhancing customer satisfaction and streamlining operations. My expertise in safe food handling and exceptional customer service management, coupled with a knack for resolving complaints and boosting revenue through upselling, showcases my ability to significantly contribute to any team.
Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.
Overview
7
7
years of professional experience
Work History
Barista
Costa Coffee
Doha, Qatar
12.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Head Waiter
Raddison Hotel
01.2021 - 11.2022
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised server staff and simultaneously served personal section of tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Streamlined payment process for customers by implementing efficient check handling procedures among the wait staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Greeted new customers, discussed specials, and took drink orders.
Waiter
Artcaffe
Nairobi , Kenya
12.2017 - 12.2020
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Communicated with kitchen staff to enable accurate food preparation.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Pass - Food And Beverage Artisan Level
East African Institute of Certified Studies
Nairobi,kenyaProfessional Bartending And Hospitality
Bramisco Hospitality And Commercial Training Schoo
Nairobi.Kenya 01.2021
Skills
- Safe food handling
- Order taking
- Customer service management
- Guest service
- Food preparation
- Cash handling
- Reservation handling
Accomplishments
Awarded wait staff of the year consecutively.
Languages
English
Advanced (C1)
Swahili
Bilingual or Proficient (C2)
Hobbies
Travelling
Swimming
Cooking
Sports
Socialising
Timeline
Barista
Costa Coffee
12.2022 - Current
Head Waiter
Raddison Hotel
01.2021 - 11.2022
Waiter
Artcaffe
12.2017 - 12.2020
Pass - Food And Beverage Artisan Level
East African Institute of Certified Studies
Professional Bartending And Hospitality
Bramisco Hospitality And Commercial Training Schoo
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