Samuel Mbugua Mungai

• Oversee daily operation of Complex pool lifeguards , Complex experience experts , water sports center, Jungle Bay waterpark, LeMeridien family kids club, Club Mina Gym, 5 main pools and 2 kids pools.
• Continuously analyze user feedback from visitors and leverage insights to make informed decisions on improvements that have led to overall enhanced beach experience.
• Maintain professional, organized, and safe environment for employees and patrons.
• Monitor and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Evaluate employee performance regularly, offering constructive feedback aimed at fostering continuous improvement within the team.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
• Reduce operational costs through comprehensive process improvement initiatives and resource management.
• Facilitate successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
• Monitor weather conditions closely to ensure timely updates were provided to guests regarding potential risks or closures due to inclement weather patterns.
• Maintain accurate financial records, managing budgets effectively to ensure operational efficiency.
• Continuously analyze user feedback from visitors and leveraged insights to make informed decisions on improvements that led to an overall enhanced beach experience.
• Manage beach staff, ensuring efficient allocation of resources and personnel for optimal coverage.
• Streamlining daily operations by creating an organized schedule for staff assignments and tasks.
• Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
• Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that has fostered creativity and innovation among employees from various backgrounds.
• Improve communication channels between staff members by organizing regular meetings and training sessions.
• Coordinate special events at the beach location, attracting more visitors and generating additional revenue streams.
• Enhance beach safety by implementing effective lifeguard rotations and monitoring procedures.
• Ensure compliance with environmental regulations, maintaining the health and sustainability of the beach ecosystem.

• Assist in creating an environment which promotes staff morale ,encouraging staff to have pride in their department and their skills ensuring maximum efficiency.
• Promote a professional image and give full co-operation to all guests and members with a prompt, caring and helpful attitude
• Coordinate with other departments and promote positive interdepartmental relations.
• Promote the culture of save and sale within the department
• Market and upsell mina club membership.
• Coordinate with Purchasing team on Placing and Following up on all required purchases within the department.
• oversee the daily operations of the Kids Club personnel and by extension the pool and beach attendants, the water sports ,Gym and Lifeguards.
• Foster team work so as to create memorable experiences for our guests and members .
• work closely with the assistant recreation manager to ensure a smooth operation.
• Lead team in planning and executing team building activities
• Ensure all recreation staff work as a team to provide a safe, effective and anticipative service to all guests
• Hold daily briefing and training with the staff to ensure good communication and high standards of service and customer care .
• support the recreation leadership in Operation Requirements
• serve as the departmental trainer and ensure that staff attend all training sessions
• Attend and participate in departmental and hotel training to ensure consistent delivery of product and service standards
• Coordinate with the Nurses and First Responders in case of an emergency.
• ensure equality within the department is maintained without any form of discrimination .
• Actively seek feed back from customers rather than wait for complains

• Promote a professional image and give full co-operation to all guests and members with a prompt, caring and helpful attitude.
• Foster team work so as to create memorable experiences for guests and members.
• work closely with activities team to assist in planning and executing team building activities.
• Ensure all recreation staff work as a team to provide a safe, effective and anticipative service to all guests.
• Hold daily briefing and training with staff to ensure good communication and high standards of service and customer care .
• support senior lifeguards ,senior water sports instructor ,senior club car and senior attendants in Operation Requirements
• serve as departmental trainer and ensure that all staff attend all training sessions
• Attend and participate in departmental and hotel training to ensure consistent delivery of product and service standards
• Assist in creating an environment which promotes staff morale ,encouraging staff to have pride in their department and their skills ensuring maximum efficiency.
• Give immediate first aid in event of injury or trauma.
• Actively seek feedback from customers rather than wait for complains

• Promoting and offering a hospitable and guest oriented kids club with exceptional service to the guests.
  
• Planning and executing group team building activities 
• Supervising the kids club personnel
• Planning new and innovative activities for the Kids club 
• Training Mentoring and supervision of the Child minders and Animators
• MCing in major club events e.g. Easter party, Christmas party and the likes
• Ensuring that the team is on the right grooming standard
• updating the day to day incidents 
• Overseeing special programs like kids parties, club marathons and team buildings
• Ensuring a safe and Hospitable environment for Hotel guests and Club members
• Writing Monthly Progress Reports, Quarterly Reports

• Assisting in the kids club supervisor in the Supervision of the kids club and coordinating the set activities
• Coordinating with the Supervisor in teaching new activities to guests and their kid’s in the complex
• Supervising and ensuring safety of all activity areas before use.
• Assisting the activities Manager in Organizing games, events and activities for the kids club and hotel guests ,
• Assisting the Activities Manager during teambuilding activities for internal and external staff and companies.

• Managing all scouting events and ensuring safety and excellence.
• Creating Awareness on Impact of HIV/AIDs
• planning the years scouts program for the local association
• coordinating volunteer events for scouts 
• planning training and leisure camps for scouts 
• training scouts leaders of effective scout leadership skills 

First Aid Qualification

CPR Qualification

AED Qualification

• communication skills
  
• supervisory skills
  
• Motivational skills
  
• time management
  
• SWOT Analysis
  
• Associate life cycle
  
• Team Building .
  

• The lifeguard and The law- swimming pool operation and supervision
  
• Intervention , Rescue and Implementing Emergency Action Plans
  
• Cardiopulmonary Resuscitation - CPR and First Aid
  
• Safe use of Automated External Defibrillation - AED Equipment 
  

High school certificate 0 levels