Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Software
Certification
Interests
fitness
Timeline
AccountManager
Sana  Abueitah

Sana Abueitah

VIP Assistant
Dubai

Summary

  • acting as a first point of contact for callers, dealing with emails and phone calls by responding, passing on messages or highlighting them for their manager’s attention
  • managing diaries and organising meetings and appointments, often controlling access to the manager/executive
  • booking and arranging travel, transport and accommodation
  • organising events and conferences
  • reminding the manager/executive of important tasks and deadlines
  • typing, compiling and preparing reports, presentations and correspondence
  • managing databases and filing systems
  • implementing and maintaining procedures/administrative systems
  • liaising with staff, suppliers and clients
  • collating and filing expenses


  • miscellaneous tasks to support their manager, which will vary according to the sector and to the manager’s remit, eg completing some corporate governance reporting (to ensure that the business is being run properly and complying with legislation and regulations) or conducting reserches.

Overview

14
14
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Brand Manager

Galeries lafayette
Dubai
06.2022 - 07.2022
  • Conceptualized brand identity and developed unique accompanying graphic style and tone for use in communications.
  • Planned, implemented and tracked sales and marketing strategies to promote brand products.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Incorporated product changes into marketing messages to drive customer engagement and maximize profits.

VIP Assistant Agent

Expo 2020
Dubai
10.2020 - 07.2022
  • Carried out day-to-day duties accurately and efficiently.
  • Identified issues, analyzed information and provided solutions to problems.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Created plans and communicated deadlines to complete projects on time.
  • Welcoming duties and PR duties for the VIP's
  • Improved operations through consistent hard work and dedication.

CEO Assistant

Swiss PFmr
Dubai
10.2018 - 09.2020
  • Contributed to smooth business operations by planning and organizing meetings and conferences.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Used advanced software to prepare documents, reports and presentations.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Managed complex calendar scheduling with focus on proper allocation of executive availability.
  • Orchestrated successful conferences and associated travel for speakers and attendees.

VIP Customer Service Agent

Emaar
Dubai
09.2017 - 08.2018
  • Resolved problems, improved operations and provided exceptional service.
  • Received and processed stock into inventory management system.
  • Onboarded new temps by entering employee information into systems.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Carried out day-to-day duties accurately and efficiently.

CEO Assistant

Metlife Alico Insurance
Cairo
05.2015 - 05.2017
  • Contributed to smooth business operations by planning and organizing meetings and conferences.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Used advanced software to prepare documents, reports and presentations.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Managed complex calendar scheduling with focus on proper allocation of executive availability.

Vince General Manager

Green Vision / Business owner
Doha
08.2006 - 05.2009
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used coordination and planning skills to achieve results according to schedule.
  • Increased customer satisfaction by resolving issues.

Senior Customer Service Agent

Bluesaloon/ Highland
Doha
04.2002 - 06.2006
  • Prepared variety of different written communications, reports and documents.
  • Conducted research, gathered information from multiple sources and presented results.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Identified issues, analyzed information and provided solutions to problems.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.

Education

MBA - Strategic Management

Victoria University
Switzerland
09.2015 - 07.2017

Bachelor of Science - English Language And Literature

Nile Valley University
Qatar
07.2010 - 08.2014

Skills

High communications skills and knowledge

undefined

Accomplishments

  • Collaborated with team of 30 in the development of expo VIP assistance.
  • Achieved VIP customer service private list by completing the project service with accuracy and efficiency.

Affiliations

  • Association for Computing Machinery
  • Project Management Institute
  • American Marketing Association
  • Institute of Electrical and Electronics Engineers
  • International Association of Administrative Professionals

Additional Information

I also provides a wide range of administrative support .

support people with disabilities with day-to-day tasks if needed.


  • acting as a first point of contact for callers, dealing with emails and phone calls by responding, passing on messages or highlighting them for their manager’s attention
  • managing diaries and organising meetings and appointments, often controlling access to the manager/executive
  • booking and arranging travel, transport and accommodation
  • organising events and conferences
  • reminding the manager/executive of important tasks and deadlines
  • typing, compiling and preparing reports, presentations and correspondence
  • managing databases and filing systems
  • implementing and maintaining procedures/administrative systems
  • liaising with staff, suppliers and clients
  • collating and filing expenses


  • miscellaneous tasks to support their manager, which will vary according to the sector and to the manager’s remit, eg completing some corporate governance reporting (to ensure that the business is being run properly and complying with legislation and regulations) or conducting research.

Software

Excel , Microsoft office , PowerPoint

Certification

CM - Certified Manager Certification

Interests

Traveling cooking Music

fitness

I am a Fitness winner in 2017

exercising regularly

watching my dite all the time .

Timeline

Brand Manager

Galeries lafayette
06.2022 - 07.2022

VIP Assistant Agent

Expo 2020
10.2020 - 07.2022

CEO Assistant

Swiss PFmr
10.2018 - 09.2020

VIP Customer Service Agent

Emaar
09.2017 - 08.2018

MBA - Strategic Management

Victoria University
09.2015 - 07.2017

CEO Assistant

Metlife Alico Insurance
05.2015 - 05.2017

Bachelor of Science - English Language And Literature

Nile Valley University
07.2010 - 08.2014

Vince General Manager

Green Vision / Business owner
08.2006 - 05.2009

Senior Customer Service Agent

Bluesaloon/ Highland
04.2002 - 06.2006
Sana Abueitah VIP Assistant