Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sana Alimam

Sana Alimam

Dubai

Summary

Detail-oriented and results-driven professional with experience across customer development, operations, and team leadership in the training and education sector. Proven track record in managing end-to-end delivery of corporate training programs, coordinating logistics, and ensuring high-quality delegate experiences. Skilled in client relationship management, process coordination, and cross-functional collaboration to achieve operational excellence and organizational goals.

Overview

6
6
years of professional experience

Work History

Customer Development Executive

Informa Connect
04.2024 - Current
  • Develop new business for both public and in-house corporate training across the Middle East and Africa.
  • Tailor training solutions to meet client needs and objectives.
  • Prepare and present proposals, pricing packages, and course outlines.
  • Build and maintain strong client relationships to drive repeat business and long-term partnerships.
  • Achieve and exceed sales targets through strategic outreach and relationship management.

Delegate Relations Manager

Informa Connect
04.2023 - 04.2024
  • Drove revenue generation through the sale of Arabic training programs, achieving 115% of target by end of 2023.
  • Offered assistance as required to guarantee the collection of revenue from completed sales transactions.
  • Played a role in initiating new leads by utilizing all accessible resources for lead generation activities.
  • Pursued all leads promptly and proactively through systematic follow-up procedures.
  • Nurtured long term client relationships through regular follow-ups and delivering satisfactory customer service.

Operations Executive

Informa Connect
07.2022 - 12.2022
  • Executed and managed live and online courses as part of the operational team
  • Managed vendors and suppliers while staying within budget and ensuring high-quality delivery
  • Provide on-site & online support for training portfolio
  • Built online courses on Informa's virtual learning environment

Team Leader

Al Ghurair University
09.2021 - 05.2022
  • Manage incoming enquiries and provide information on university programs and admissions requirements.
  • Oversee the processing of student applications from submission to enrollment.
  • Ensure compliance with admissions policies and procedures.
  • Coordinate with internal departments to support a smooth enrollment process.
  • Train and guide admissions staff to maintain high service standards.
  • Monitor performance metrics and implement process improvements to enhance efficiency.

Receptionist

Osraty For Physio & Rehab
05.2019 - 09.2019
  • Managed therapists timetables and made appointments for clients
  • Managed patients' inquiries and guided them through services according to their needs
  • Handled cash flow and updated financial reports

Education

Bachelor of Science - Computer Science And Computer Engineering

Al Ghurair University
Dubai, Academic City
05-2022

High School Diploma - Advanced Sector

Al Noor International School
Sharjah
06-2018

Skills

  • Client Relationship Management
  • Communication Skills
  • Team Collaboration
  • Technology Proficiency
  • Customer Focus

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Customer Development Executive

Informa Connect
04.2024 - Current

Delegate Relations Manager

Informa Connect
04.2023 - 04.2024

Operations Executive

Informa Connect
07.2022 - 12.2022

Team Leader

Al Ghurair University
09.2021 - 05.2022

Receptionist

Osraty For Physio & Rehab
05.2019 - 09.2019

Bachelor of Science - Computer Science And Computer Engineering

Al Ghurair University

High School Diploma - Advanced Sector

Al Noor International School

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Sana Alimam