Sana Bano
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
6
6
years of professional experience
Work History
Immigration Consultant
Trenity Consultants
01.2023 - Current
- Liaised with coworkers and immigration candidates to answer questions, resolve issues and explain immigration policy.
- Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
- Collaborated with individuals and families to evaluate applications and determine eligibility for resettlement transitions.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Drove continuous improvement in day-to-day process and transformation initiatives that resulted in impactful evolution.
- Collaborated with outside counsel to interpret and apply technical immigration policies and procedures.
- Created and finalized contracts and other legal documents for clients.
Flight Attendant
Spicejet Airlines
06.2019 - 09.2022
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Advised passengers of flight regulations to maximize safety and security.
Flight Attendant
Jet Airways
01.2018 - 05.2019
- Make passengers feel welcome as they board the plane, assist with stowing luggage, and offer items of comfort
- Demonstrate emergency and safety procedures; answer passengers' questions about specific procedures, flight details, and services
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Education
Bachelor of Arts - Fine Arts
Guwahati University
Assam, India05.2017
Skills
- Immigration Case File Strategies
- Analyzing Business Processes
- Appointment Scheduling
- Customer Care
- Interpersonal Communications
- Critical Thinking
- Ramp Service
- Boarding Coordination
- Aviation Regulations
- Airline Operations
- Team Oversight
Affiliations
- Aviation Security AVSEC
- Dangerous Goods
- First Aid and CPR
- Safety Management System
- Airline Operations
Languages
Bengali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Urdu
Advanced (C1)
English
Bilingual or Proficient (C2)
Marathi
Advanced (C1)
Punjabi
Advanced (C1)
Timeline
Immigration Consultant
Trenity Consultants
01.2023 - Current
Flight Attendant
Spicejet Airlines
06.2019 - 09.2022
Flight Attendant
Jet Airways
01.2018 - 05.2019
Bachelor of Arts - Fine Arts
Guwahati University
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